The Acura BMK

I was at room no 204 on 30th oct 2022, as i was getting late , I requested to pack my dinner and keep in the room to be alloted to me, I reached around 11.15 just 15 min after closing of serving the food at buffet. I was surprised to note that food for 2 persons was given , however i was alone, wastage of food ,

Surprisingly only Dal(2 big bowl / mix veg /Manchurian/ etc was given but no rice or chapati was given.

When requested to reception , he was very rude in talking as I was in request mode to provide me atleast some rice to eat.

His tone was really bad as he was doing favour to me.

Please note that I have requested twice to him before reaching at hotel to keep food for me.

Also no non- veg item was provided to me, Mr. Duty manager told me that the items in buffet will be kept for you.

This was my second stay here, will Avoid staying here now onwards,

I am a frequent stayer in Gurgaon and will continue for next 1/2 years due to my court case at gurgaon.

Regards
Sunil Singh

This trip will always be memorable. I stayed there for two days but it was good that the way of talking to the service or staff and their behavior was very good special housekeeping ms.Nitu thanks Acura will definitely come again

Good food clean rooms friendly behaviour. Personal care especially when I fell sick. They even made khichdi for me and that too at no extra cost. The rooms are kept clean by support staff. Deepak, Pradeep and Arun are outstanding. Will recommend this to my peers.

Overall it is a very good place to stay in Gurgaon, first of all behaviour of staff is very helpful and good , rooms were also nice with carpeted floor , bathtub was also there in executive room which was very nice and they also provide a bath foam for that . Breakfast buffet was super delicious. So i will always look for this hotel in future also

This was my third and most disappointing stay at Acura. The service has deteriorated terribly. The breakfast spread was limited and primarily oily food. The one time I could order for room service, I got the food after 45 mins and two reminders. The khichdi I ordered was tasteless and watery. The next day the room service person refused to send the food menu to the room. The person kept arguing about everything and finally when I said that if he doesn't send the menu, I will order from an app, he replied saying do that. His response was rude and very much in sync with where the hotel's service standards have dropped now.
Room is decent sized and clean.

In last two months i have stayed here for the third time , in this budget this is the best hotel in Gurgaon city. Breakfast, location, bathtub , washroom, comfortable bed , couch , parking space everything is very very nice . So i would say that dont go on negative reviews of this hotel , this is really a nice place to stay trust me .

Very poor service. Staff communicates rudely over the phone while enquiring about reservations. Explaining, they have lots of work and don't want to answer any queries. Management should take care of their staff, as they represent a very bad picture of the property. I had conversations with Upasana.

The hotel was decent for the price. However the ACs weren’t working but they accommodated us by opening the window. We were ok since it was winter. Special mention for housekeeping staff Pradeep and Arun who took care of the cleanliness and other requirements.