Royaloak Furniture Jessore road

After sales service is horrible, while selling people tends to be very good and polite! But during the fittings and delivery they show true colors! I am sitting back with the furniture parts which got delivered but no carpenter has come yet to do the fittings! Refrain from such service which includes assembling of big sized furnitures.

Really a horrible experience if your time and money is precious stay away from this store. After sales service and management is pathetic. My recliner started making squeaking noises from the starting and the center table had scratches and discolouration . When that was informed they failed commitments after commitments to resolve the issues. They stopped taking calls lied blatantly about the fixes. Even when they visited they replaced the part of the particular recliner and for the table as well but it still had discolouration and scratches even after changing the parts and they claimed it’s a minor problem it is totally normal. Who are they to judge if that’s a minor or major problem. A faulty piece is a faulty piece then they shouldn’t charge a hefty amount for a faulty piece. I’m still waiting for my table to be fixed. It’s been almost a month and still my issues aren’t completely fixed. A very unprofessional staff and when complained to the manager, he kept on takings sides instead of accepting the mistake they made and kept on countering it.
This is my last purchase from this store. There is a huge communication gap between themselves.

TLDR: If your time and money is precious go try some other vendors. Avoid ROYAL OAK if you don’t want to be harassed as i was.

Very good place for shopping good quality furnitures. Wide range of collections displayed beautifully in this exclusive showroom. Special thanks to Mr. Kanchan who is very helpful and demonstrated me very well as per my requirements. The delivery was smooth, timely as promised and free. Highly recommended for furniture shopping.

Very dissatisfied in terms of product design, quality and customer services. They just don’t explain all the details about the product. In my case they sent different item and refused to return. Most of the reviews here are forcefully given by their employees from customers phone during purchasing. Don’t go with these reviews.

While selling they were like we'll provide this & that. But once you call for service I have never seen such poor service ever.
One service call they'll strech upto 4 long months & finally will tell you that your service period is over. Excellent wasting of your time & resources.
Strongly recommend NOT TO BUY because you'll not have a service AT ALL.

Recently I've purchased King size storage hydrolic bed & Doble door wardrobe from ROYALOAK (Jessore Rd. Outlet)
Salesperson Miss RUPA help us so much for choosing the same.
All the furniture is so good & lucrative. Extremely satisfied.
On time delivery. Delivery & installation person install above product very carefully & well behaved with us.
All products buy to installation total program well managed by Miss. RUPA.

Thanks to Royaloak & Rupa.

Rakesh Chatterjee
Kolkata - 700130
26.01.2022.

I am really happy and excited to share my recent buy from Royal Oak..I’ve got these contemporary looking sofa set ,multifunctional coffee table which comes with 4 ottomans ,2 comfortable mattresses ,a carpet, wonderful wall clock ,an amazing end table and a gorgeous Buddha idol…I rate Royal Oak 10/10 on attending the customers,services,delivery and installation..
I would like to specially mention and thank Mr. Gopal Natta ,who attended us really well ,updated us on each of the steps until installation completed ..I appreciate his active listening and communication skills…Thank you so much Royal Oak and Mr. Gopal..I hope to visit the showroom again…🙏😊💯

I visited the Royal Oak furniture showroom Sunday. I was attended by Sahil Das. He attended me really well. I was there to have a look at some of the beds & Wardrobe collection. He has shown all the collections of bed really well. He has a good knowledge. Would definitely like to visit again. The Branch Manager Manas Pradhan help me regarding prior services.