Holiday Inn Agra Mg Road, an IHG Hotel

Hey..Holiday Inn(Agra)😊
A Big Thank You to the Management for hiring such a wonderful team. My wife and I really enjoyed the stay at your property. The energy and greeting from the security guys, parking guys and front door guard was just amazing. Why I am starting from this is because many times we miss to acknowledge small things but these small things can make a huge difference to the overall experience. Reception guys were even better, room was excellent and food was very delicious. Shubham was very active at the restaurant to manage things and my god his eyes are very sharp, he can read eyes and will quickly come to you and ask, how may i help you? Guys in the kitchen are just awesome, they are really nice people and want to know more about your taste. Guys whatever we eat today was just amazing and delicious. Last but not the least we meet a trainee . He was really helpful and we want to give him 10 out of 10 for all his service and the sweet experience we felt, while taking to him. Good Job.i I would 100% suggest you to visit here. The staff is excellent.
Once Again Thank You Holiday Inn- Agra

We visited the hotel on 14 August. The hotel was decent but the service was really poor. They charged 11K from us for a twin bed room which was almost three times of its original price. Secondly, their service was very bad. They wasted more than an hour for check in, then they said they will send the welcome drink in the room, but nobody came. When we went outside, they kept the welcome drinks in the fridge in our absence, without informing us.
While booking itself, we confirmed atleast 4-5 times, whether they can join the twin beds, since wee were travel with our one year old kid and we needed a king bed. We had follow up with them for two hours to make them send someone to join the bed. They came at around 12 midnight to fix the bed, that to after calling them for 6-7 times.
The cutlery provided was too dirty. When We asked them to replace, the replaced cutlery was also dirty.
Food was the only thing which was decent in this hotel. We opted for buffet dinner and breakfast. Both the meals were good.
But rest of the services were very bad at the hotel. We feel like cheated.

I absolutely loved the entire experience had at your hotel.The atmosphere was pleasant, and the scents of fresh flowers filled the whole serene environment. I also enjoyed the breakfast and poori bhaji. Thank you for your kindness and generosity.
Thank you for such a great two days living at IHG hotel.
VS Deora

Holiday inn has several varieties of foods and drinks. It is a very beautiful place with great hygiene.Their rooms are very spacious. They have immaculate service. Their staff is very polite and helpful. Their rooms have good views. If you ever visit Agra, stay in this establishment as it is one of the best.

You’ve got to see it to believe it. Really, it was the most amazing property I have ever spent the night in. Also the staff was excellent, we felt like actual royalty. Anything we asked for was ready for us within minutes. We also asked to see some of the fancier suites on campus and they obliged. It was an incredible experience and I suggest everyone put staying at this Palace on their bucket list.

Been a great stay with family. We booked two rooms. Rooms are spacious, clean and well maintained (as shown in photos). Thankful to Ajay Kumar for helping with additional requirements. Breakfast was tasty and good variety. Only thing to improve may be is to have more variety in restaurant menu.

1. Location - 5:star
(Heart of the city. In the centre of commercial city)
2. Check-in experience - 5
star ( Quick & courteous staff).
3. Room- 4 star
(Spacious, nice bright rooms. Bedding decent)
4. Bathroom - 4 Star
No bathtub & fancy fittings, but Clean, spacious. Towels are less - but i m sure, if you ask for, they will supply. I really liked big refill bottles of toiletries. No wastage or carbon footprint due small bottles).
5. Room service/ laundry - Very prompt.
6. Dinning - Decent spread & taste, Good & courteous staff.

Overall - I would recommend this is a good choice if you happen to visit Agra.

One of the best property in Agra . The rooms are spacious and well maintained. The forest view from the rooms are unique. buffet is good but very limited menu. Room dining and other services are customer friendly. The atmosphere is great and ground staffs especially Divya are very friendly. Reasonable price compared to other star properties.