MAYFAIR Spa Resort & Casino, Gangtok

The ideal luxury property in Gangtok. Elegant and well-cared-for. Special thanks to the property manager, Ravi Mohapatra, for being kind and helpful to all visitors.

Stayed in two different 5 star hotels in Gangtok within a week and this is the best 5 star hotel in Gangtok based on my limited experience.

Our suite was well-equipped, and the entire environment on the resort was pleasant and positive. The food was also good.

The staff is friendly, but the rooms are not cleaned properly. If you look under the cots and the furniture, you will see lots of dust.
However, the restaurant was good, the breakfast buffet was really great and the staff are very , very friendly. If they could just keep the rooms dust free, it would be great!

The property is beautiful, but very poorly managed.

We had booked a breakfast incl deal, on the final day during checkout they mentioned it’s not incl. the rooms very shabby, not cleaned and properly stacked with basic amenities.

The reception staff is confused among themselves and one person told us breakfast is incl while the other said it’s not.

Would give them a zero for service and basic etiquettes on how to behave with their customers

If you go to this place for the Casino then you might be disappointed... Great food..excellent property and upkeep..Friendly staff, good rooms.. location a tad far from both the town centre and places to visit.. Taxis can demand more... overall an excellent place for staying with friends and Family.. Pool was a bit small, Basketball court was freshly painted so could not be used... The travel distances between room and lobby could be stiff for old and arthritis effected...

Before Mayfair was the best of all..but as time passed by....the service has gone poor..My guest was not at all happy nor satisfied ....Its better to book a home stay, at they provide a good quality of service.
The Luxury vehicle that had been provided was very dirty and unfit ...
Feel insecure regarding the safety...
My guest had complained ..that they charge a lot..double the rate ...instead..its better to book the Luxury vehicle from other travel agent..

Real luxury, but they compromise on customer service!! Right from the time we arrived with our luggage, we had to unload it ourselves and it was just kept outside while we were checking in. The rooms are great, the view from the room not so much as there's lots of construction going on. There were more than a few times where we all felt that the service was not at all upto the mark. Looks like the staff definitely need training on communication and the smallest requests are met with a straight no!! Definitely not value for money considering the amount spent on a room here! I'd say, if you have a chance go to Ramada, it's very close to the city, top notch customer service and view to die for!!

Best hotel in Gangtok. The room was spacious, and the food was delicious that too well managed. All the hotel staff were friendly. Spa service was also impressive, and there was also a games section & area stuffed with lots of activities. Anyone reading this & ever planning for gangtok, then I would highly recommend visiting this hotel for a really better, relaxing, and memorable holiday experience.

Hi, everyone...
It was a very great stay at Mayfair Gantok, we stayed there for three nights.
The resort is really very very beautiful, Very peaceful n calm...
It is little old but good maintained...
The behaviour of the staff is very good.
In the Restaurant (Orchid), the staff are very very friendly..and they were very friendly with my kids.
Really loved the stay there, specially my kids enjoyed everything there.