ITC Grand Central, a Luxury Collection Hotel, Mumbai

Excellent food, classy rooms and brilliant spread for breakfast. Lunch was again a large buffet spread. Luxury hotel that was worth it. Really happy to see all the green efforts, steps towards plastic reduction and sustainability being thoughtfully undertaken in this and across other ITC hotels.

Just make sure you have Google map location on, if you don't know the place, as the cab driver is bound to confidently take you to another similar-sounding adjoining star hotel by mistake (!)

I had organized an event here and the team was supportive and courteous all through. Would definitely recommend!

A place is as good as it's food and this place here has a serene experience with food so good that you never want to leave the place. From variety cuisines to classy rooms, Well practiced sanitation to friendly employees. It was a beautiful experience all in all.

Would definitely recommend for a luxurious experience with your loved ones!

Truly awesome service. I've been there a few times, and even after returning after a few years break it continues putting the guests first.

The offering at the rooftop or the top quality restaurants round this up to a great stay.

They changed all the single-use plastics to reusable packaging, especially avoiding many, many plastic water bottles every day.

Cozy rooms, albeit a bit old, from my experience when I stayed with them on a couple of occasions. Seems the hotel is aware of this, and there was a note on the desk saying that there was some scheduled upkeep in progress (the note itself seemed quite old, perhaps to accentuate the effect). Decent food. Would recommend the in-house spa, with the staff especially accommodating to suggest treatments that fit your schedule. Spa manager Mary was very helpful.
However, points off for what seems to me to be thin walls for such a hotel. The second time I stayed, it seemed there was some commotion in the adjacent room, which I found to be annoying. I understand that the hotel cannot control how its guests behave, but I would have expected the soundproofing to be better.

The room was beautiful, spacious, and clean. The staff was very helpful! Even before arriving, they answered every question I emailed them- the stay was lovely- the staff was always available to help with directions or getting a ride set up. Special thanks to Mr. Anil from the concierge. Breakfast included was generous and delicious! Great location, minutes from everything!!!!! Would highly recommend

We stayed here for couple of days and had a really pleasant stay. The rooms are hygienic​ and spacious.
Breakfast was impressive with a pretty good range of South Indian and North Indian varieties, with a good collection of pastries and bread.
Lovely staff at the lobby and front desk, who are happy to help with anything and everything.. all you have to do is ask !
Will definitely visit soon. Highly recommended !!

The room was beautiful, spacious, and clean. The staff was very helpful! Even before arriving, they answered every question I emailed them- the stay was lovely- the staff was always available to help with directions or getting a ride set up. Special thanks to Mr. Anil from the concierge. Breakfast included was generous and delicious! Great location, minutes from everything!!!!! Would highly recommend

Rooms were very cleaned and spacious. Good food. Service was excellent. Staff was very helpful. Restaurant interior is very nice and food also very tasty specially Breakfast.

hospitality from all of the employees was incredible! this hotel by far is the best service I have ever seen. Keep up the amazing work! I hope to visit again soon!