I spent the weekend here with my family and found the property to be in good shape in general. Rooms are decently sized and hygienic...The outdoor pool area is also inviting but could do with some deck chairs and better seating. The beach view beyond the pool area is excellent. Dinner at the Square was alright - service was absolutely terrible. They were severely understaffed. The morning breakfast was a better experience but there too, short on staff. On the whole it was a memorable experience but the hotel could do with revamping its restaurant and even room service.
P.S: Post the poor dining experience during my stay, I was invited back for a complimentary lunch for two and we absolutely enjoyed ourselves during a lovely Sunday brunch. The service was up to the mark, the ambience was lovely (live karaoke band of two), pretty good food variety & a smashing dessert section....Would love to go back some time soon...
Arshiya Paul1 year ago
The stay was flawless with an amazing ocean view from the Room! The breakfast spread was elaborate and perfectly curated. Amazing to see the senior chefs personally ensuring all live counter requests are delivered super quick amidst a really busy breakfast.. Very impressed!
Harsh Kanwar1 year ago
My wife and I decided to stay this hotel as on paper it sounds amazing. A five star hotel located next to Juhu beach, what a luxury! Unfortunately, this was far from the truth. Let me break the stay in 3 categories:
1) Room 1/5 Was not very clean, smelled bad, the carpet was stained and had sand in it. The thermostat did not work and after we called the front desk, the maintenance personnel could not get it to work either. We had to ask for a fan as the room was getting too hot.
2) Food (Room Service - 2/5, Buffet 3/5) The room service items are extremely overpriced and the quality of food is mediocre at best. It also takes a really long time for the food to come. The breakfast buffet is much better and well managed but has a limited selection.
3) Staff 4.5/5 I read a lot of reviews here about the staff being rude and not co-operative but that was not the case for us. The staff was the highlight of our stay. They were caring, understanding and genuinely interested in making our stay better.
Overall Opinion: This hotel comes across as a 3 star hotel with a 5 star hotel price tag. Other 5 start hotels in Mumbai have really set the bar high and after staying in most of them, staying here feels like a downgrade. The location of the hotel really makes it stand out from the rest but the disappointing stay will leave you questioning the decision especially since you are paying a lot of money for it. We won't be returning in the future.
Tanmay Mukherjee1 year ago
This review is solely from the dining perspective in “The Square”, Novotel’s buffet dining. This is my first time at the The Square Mumbai, and as the square has its legacy, it has kept up with the amazing food, the variety is fabulous, eat responsibly (without wasting), and your lunch is heavenly. The team went all out with the variety in the menu, ensuring you have a positive experience in terms of checking on you if the food is up to the mark, and even going out of their way. Kepp up the good work! Looking forward to visiting you next time I’m in Mumbai!
Radhika1 year ago
The location of the hotel is very pretty and amazing. The vibe there is entirely worth experiencing. The food, cleanliness, decor.. everything is perfect. Just that I wish you guys had quick room service that would really enhance the stay. And also early check in. Check in 3pm is like half a day is already gone. And waiting at the reception is certainly not preferred by anybody.
Kiran Potale1 year ago
I have been there for a night and my experience was wonderful. I liked the property. It's well maintained. Rooms are clean and modern. Housekeeping staff was courteous enough to complete our requirements. I shall visit soon once again.
Harshita Pandey1 year ago
The location of the hotel is great. The rooms are good for a business trip. The house keeping was really awesome. Siddhesh who has handling my room was exceptional. Appreciate it!! However, the staff at the breakfast section had to be more polite and courteous. They seems to be tired always and the service too is not that great when compared to the competitors..Barring that, everything is great about the hotel
CHANDRA SEKAR2 years ago
Stayed for 3 nights with family, experience was superb. Very hygienic and well maintained. Check in for superb fast and room cleaning was the best part as was traveling with kids, so needed room cleaning 3-4 times a day and Housekeeping Team was so kind for doing it whenever needed and took great care of us. Will love to visit soon again.
I spent the weekend here with my family and found the property to be in good shape in general. Rooms are decently sized and hygienic...The outdoor pool area is also inviting but could do with some deck chairs and better seating. The beach view beyond the pool area is excellent. Dinner at the Square was alright - service was absolutely terrible. They were severely understaffed. The morning breakfast was a better experience but there too, short on staff. On the whole it was a memorable experience but the hotel could do with revamping its restaurant and even room service.
P.S: Post the poor dining experience during my stay, I was invited back for a complimentary lunch for two and we absolutely enjoyed ourselves during a lovely Sunday brunch. The service was up to the mark, the ambience was lovely (live karaoke band of two), pretty good food variety & a smashing dessert section....Would love to go back some time soon...
The breakfast spread was elaborate and perfectly curated. Amazing to see the senior chefs personally ensuring all live counter requests are delivered super quick amidst a really busy breakfast..
Very impressed!
1) Room 1/5
Was not very clean, smelled bad, the carpet was stained and had sand in it. The thermostat did not work and after we called the front desk, the maintenance personnel could not get it to work either. We had to ask for a fan as the room was getting too hot.
2) Food (Room Service - 2/5, Buffet 3/5)
The room service items are extremely overpriced and the quality of food is mediocre at best. It also takes a really long time for the food to come. The breakfast buffet is much better and well managed but has a limited selection.
3) Staff 4.5/5
I read a lot of reviews here about the staff being rude and not co-operative but that was not the case for us. The staff was the highlight of our stay. They were caring, understanding and genuinely interested in making our stay better.
Overall Opinion:
This hotel comes across as a 3 star hotel with a 5 star hotel price tag. Other 5 start hotels in Mumbai have really set the bar high and after staying in most of them, staying here feels like a downgrade. The location of the hotel really makes it stand out from the rest but the disappointing stay will leave you questioning the decision especially since you are paying a lot of money for it. We won't be returning in the future.
However, the staff at the breakfast section had to be more polite and courteous. They seems to be tired always and the service too is not that great when compared to the competitors..Barring that, everything is great about the hotel