Hydel Palace Hotel and Resorts by Bestinn leisure

I have stayed at dozens of hotels . This was on the top of the list of best stays/experiences ever. Staff was very hospitable and there for every need of mine. Thank you so much. Specifically their co-founder surprised us with a small birthday celebration for my daughter..!!!!!
Highly recommended place to stay in...!!!

The place was clean and safe but the ac was not working. Hot water was not available after evening. The drain in the bathroom was not proper. Extra mattress was only given but no cot. No variety in breakfast. The taste of the food was below average. Wifi was not working.

Extremely unhappy with everything. No hot water, rooms were ok. Food was pathetic. If you have kids, i would definitely not recommend this place since the chef forever know how to cook. The rice was so hard that we couldn't eat at all. For chapathi they have us gravy full of half boiled peas. There was no other vegetables apart from that in the curry. When we asked for curd for the baby, they have us extremely sour curd. In each and every dish they served, we found pieces of the steel scrubber that was used to wash vessels. The hotel staff know only local language and don't even understand basic English. Found it very difficult to communicate. The front desk should know to communicate at least in English with tourists. Very very disappointing.

Excellent service. The private river area amidst the woods gave an awesome feel, which we may not get anywhere else.
Courteous staff.Overall it was an adorable stay.

The hospitality of the hotel was great. they received us with love nd respect. The service was so good. Its a good to place to stay especially with family and also with friends.

Visited on 1st of February. Location is good, at a distance from the water falls. Maintenance work was going on. Our 2 rooms at 2nd floor have been freshly painted, however, the fan at one room was somewhat weak. No lift. Staffs from front desk to kitchen & other attendants were smiling, cordial and well behaved. The food was good. This place can be recommended for stay.

This is very good hotel to stay and have Breakfast. I love Puttu, everyone should try it.
Staff is very professional and well spoken in all aspect.
But About Dinner I will give them 2 and half star as I think they need to work on it..
Overall Good for stay

Value for money rooms and washrooms need to be more neat and clean....
Standard rooms are of small size suitable for a couple.
Food can be rated to 3 star.
Lack of staff as i have seen the receptionist was running for managing both reception as well as taking orders for food in restaurant and going for showing room also. Parking was also a little congested.
Also no hot water after evening. Felt suitable for one night stay.