Casino Hotels Ltd.

Even though it's mentioned as a 4 star rated hotel, the rooms are not up to the mark (myt be the one I got)
Old rooms, poorly maintained corridors.

The hotel has a great potential if it is renovated and properly maintained on a daily basis.

Manager told that the renovation work has already started.

Expecting that the Hotel management will take necessary care to provide a great experience for the customers.

Food can be improved a lot especially the breakfast.. rawa for upma was not roasted. Idlis were uncooked n cold...a lot can be done to ensure authentic quality

Very poor, they are a four star hotel,but the service we got for a high tariff was very disappointing.
Toilets unclean, rooms were dusty, housekeeping team had insufficient staff.

Breakfast experience again was disappointing...will never suggest this place to my friends and family

Went for an engagement party in senate hall of casino hotel. The hall is spacious enough for small gatherings. Food was good. But soup had smoky taste.

Its an average hotel. Myself arranged there before the check in time ( 15 minutes earlier)and when i checked with receptionist she said rooms are not available only premium category. I got the room but they given me twin bed not the one i booked for. After sometime one senior staff asked why they are waiting in the lobby. and he advised her to arrange immediately. Did the check in after 2.15 pm.After reaching the room i came to know that she did not given back the id's so i had to go back to get it from the lobby. Rooms looks average old bedsheets and towels but it was clean. Tv not working but internet was ok. Almost many rooms are empty and the restaurant food was good but a bit expensive. I left at 6.05 am in the morning and booked a taxi from the hotel but they charged me 350 for hardly one km.

Went for a marriage reception at one of their convention centers. Found it fair enough and convenient. Staff were also friendly. That day, there were 2 other marriages at other halls so the parking was a big issue. They don't have covered parking. Just parking for a few cars as compared to the halls they have. They should start thinking about multilevel parking as Thrissur is becoming smaller and smaller as far as parking spots are concerned. The city is cramped.

We had booked several rooms at this property for family events during the holiday season and the experience was disappointing.
On the positive side, the deluxe rooms were spacious and the beds comfortable. The house keeper, Mridula, was very efficient and friendly.
The hotel overall has a tired look and has seen better days. For a business hotel, the WIFI is patchy and doesn’t work most of the time. The furniture, closets and the WC had cracks. There was mould on the shower curtains and inside the water kettle and the shower often only had cold water. The breakfast buffet was insipid and tasteless. The waiting times for dinner service was over 45m (it’s a busy time, sir) and subsequently we frequented the restaurant in a neighboring hotel where the food was great and served in 10 minutes.
Unless significant improvements are made, there are other properties that offer better value in Trichur.

Not matching the level of 4 star , no hand towels no sanitizer,no washbasin inside the bathroom, no proper interior, restaurant is unable to provide it's menu stuff.
Poor very poor over all, blanker was torn ...no proper sockets ... Had a bad experience even after paying high