Lords Plaza Surat

Lords Plaza Hotel, Surat, India 2nd – 11th February 2020

The location is excellent.

The reception upgraded our room after seeing that we had quite a bit of luggage; the room is very spacious and clean with most amenities, extremely good value for money. Breakfast was excellent a variety of dishes.

The Wi-Fi worked although the reception was poor from our bedroom because our room was the very end of the corridor, and the password only lasted 24 hours.

The hotel staffs were very friendly and accommodating they went out of their way to make our stay comfortable.

I would recommend this hotel for anyone who needs to stay in the central of Surat.

The hotel is located near Surat Railway Station and Markets. A very courteous staff. My stay was very pleasant. The restaurant offers complimentary breakfast which is very sumptuous and delight to the taste buds. The food is very tasty and delicious. Overall a very comfortable hotel to stay.

It wasn't a great experience there. Lords name is big and so were our expectations. But after seeing the room, the expectations doomed. It was all dull from inside. The room was big but not giving happy vibes. It was not cleaned properly or disinfectant either (They should have a roach spray). They should be renovating their hotel or make it more modern. It is very old i can say from the fittings and all. The staff should be upgraded. Very slow service though.

We had complimentary breakfast which was good. Otherwise it was not much as expected.

A decent budget hotel with all essential amenities. Old is gold is true here. Much better the new major joints which have sprung up in the vicinity. The complimentary breakfast is excellent.

From the outside and the lobby, lovely.
Unfortunately our rooms failed to live up to the supposed standard of the hotel. The room was clean, but needs work. The bathroom was not up to standard I'm afraid. The bath was cracked and uneven, the shower curtain was dirty and did not even reach past the bath top. And it had an unfortunate mouldy smell.
We stayed in the Lord's Inn in Vadodara and the Surat on does not match level of service we received there.

Hotel was good. Room was also good but very sticking smell is there in washroom though it was clean. Hanging lamps were very dirty with web on it. The most disasters is food and service of coriander resturant where they don't have time to give you perfect answers for your questions. The price of food is very high compared to food and taste is okok. In the morning breakfast it was good but Paratha is very spicy that children can't eat it.

This is very old Hotel but still maintaining class & luxury.
Rooms are equipped with every needed thing.
Very near to Surat Railway station but still quite in atmosphere.

The property is great, the staff isnt well trained. One of the cleaners entered the room to check whether someone is inside or not, within 5 seconds of trying to ring the bell (which itself wadnt working). The morning breakfast is terrible, better to not include if they give the option. There are multiple areas where they can improve. Although the rooms were clean, hot water available 24x7. Good parkimg facilities. Can stay if you want a place to pass a night or two.