HOTEL G.V HERITAGE

The Receptionist & the man with the beard (sorry couldn't ask his name) were extremely helpful. They are always available to solve any problem. Some of the suggestions :

1) Lightnings - request to light up more, it's really dark in the room.
2) Power back up - especially in the toilets.

I would give 1 star to overall experience. I would give 4 star for location. It is 3km from railway station on mainroad. Service was 3 star as staffs were not trained and were not aware of etiquette though they were well behaved. Rooms I would give a negative rating. I upgraded to delux after paying 500 extra as standard was pathetic. Delux were also no better. I paid 1853 for a room and there was no chair. The room was not properly cleaned. There was no cloth hanger in the bathroom. The bathroom tiles was broken. The TV unit was not working. Though the staffs offered to get it corrected but we were too tired to let them work in our room. Two of the lights was not were not working. I am posting the pics of room for reference. I booked the breakfast, which was provided at 10:30. The hotel doesn't have dining facility and they accept booking for breakfast. They get the breakfast delivered from some nearby outlet which is of pathetic quality. So overall experienced was pathetic. Staffs were well behaved. Management is totally negligent. The pricing is exorbitant as compared to quality. I forgot to tell about thebed. In name of toileries they will give 5 rupee lifebuoy soap. They claim that they have lift on booking websites. However no lift was present. You will have to carry the luggage to the first floor. In my case the receptionist helped me. Special callout to receptionist as he helped me when no other staff was available. The bed was smaller than the queen size also. Uncomfortable for two persons. I read in some reviews that the owner claims that the the users are giving fake review because they had to pay extra to upgrade the room. So, I must tell here that money doesn't matter for me as it will be reimbursed by my organization.

I am writing this part after the reply from the owner. If the lift is unavailable why do you mention it as amenities. Moreover the staff just carried 1 bag, rest I had to carry myself. While checking out none of teh staff was available. Any comment on breakfast facility or the broken tiles or the faulty TV. The owner seems to be mannerless person who runs a below standard hotel. Don't ever visit this hotel. Regarding the pain of 500. I already mentioned it was reimbursed by my organization . Guys please refer the photographs I have posted, detailing broken tiles and dirty washroom. Also please note most of the 5 star ratings are fake they are just rating with no detail. I will ensure that this review reaches the maximum person and is present on every platform.

I won't recommend anyone to go here,, rooms small as a coffin, No proper ventilation at all most of all people pay for ac bt in 24 hour more then 4-5 hours there wont be electricity or as they will say ...
And in the name of amenities they'll just give you dusty towel thats it.. !! Still you want to go then enjoy.!

Please do not book this hotel, this is so untidy, smelling like hell, mosquitoes inside room, so so unhygenic washroom, toilet seats have urine done on it, purchased my own mortien for mosquitoes, and cleaned toilet seat myself with a wet wipe to sit as it had urine done on it, a very very small water gyser, only a few glasses water in it, blankets smelling like hell- feels like a newly Wed couple has used, in the standard ac room washroom is so so small you can't sit, leave sitting it is very tough to take bath even in shower, after upgrading my room to deluxe only washroom size was bigger, rest all issues remained same, they do not have sitting arrangement while taking bath, shower has very less water, I had taken bath with chilled water, I could have taken photo's of toilet seat but i was under pressure to freshen up and i cleaned seat with wet wipe and sat on it, my God smelling like hell, they charged more than 1800 rs which is not less

This was my second stay in this hotel.
Awesome stay here, no disturbance at all, rooms are neat and clean, staffs are very cooperative specially Ravi.
I stayed here for 2nights. Will book again and again.
Please look for the parking, the only issue i had was your parking unless every thing is best no doubt.

Its very strange that if you write something which is not there , people writing a very rude answers in Bihar rather then being hotelier they don't know guests are always right and if there is any complain ,have to solve. Like inside the room no pest control room is full of mosquitos, the door of bathroom you can't lock , wc jet is broken, no guests ami ities provided, no hanger or towel rack inside bathroom, no cupboard inside the room for everything there answer is talk to your booking agent rather then solve the problem. That's the reason I checked out a day before my actual check out date with full money paid for two days. Horrible kind of experience and specially if you are staying with your family

One of the best & most friendly and comfortable stay at the hotel. everything was great. hygiene.. clean room.. good staff behaviour.. good location..
will visit again n again. safety measure is awesome.
clean room. well behaved staff. friendly environment. safety measure is high.

one of the best hotel in darbhanga. quite homely stay. calm..classy. staff , management extremely full of warmth and helpful. must visit for business trip and family as well.
wifi high speed connectivity. helpful staff.. good food. clean good room what else one could wish for...