MG Motor India

This place was to good and had a very good experience of buying car. Staff is so helpful and service is excellent. Will surely recommend this place to buy a MG cars. Must visit & experience the same.

!Experience at MG Chembur has been welcoming. They are responsive and attend customers immediately. Valuation of old car is done quickly. Weekends are packed and bit waiting for test drive.

Worst service

I recieved call from Chetna (Customer relationship). The leadership level of TEJPAL MOTORS is same as the associate level infact worst. She simply checked the booking status in MG/Tejpal system before calling me and shared nothing but informed to wait untill August,22 now. I explained the entire situation again and made her understand what I had gone through until now from MG Tejpal. Chetna informed that the delivery period is extended as again it was during the time of booking and they are currently having a backlogs which they aren't able to meet. I am really surprised to know that no one despite me contacting Tejpal (proactively always) informed me that waiting period is further extended. All Chetna did was sorry and explained that she is out of scope and can't help me as production etc is dependent on MG India. She was only sorry which isn't making sense as I'm already wasting my time. I had DEMANDED the update on July 10, 22 (including the buffer time) as she will get the inventory update by then. Moreover, I had also demanded the exact delivery date by July 10, 22.
NOTE: I'M NOT EXPECTING TO WAIT UNIL AUGUST, 22 FOR THE DELIVERY OF MY MG ZS EV.

PS:
The below email too has two typos:
1 - Name addressed in email is Mr Shindel as against 'Mr Shinde'. Really a shame once again that a simple copy paste on email too isn't done effective.

2 - How come I'm getting dispatch process of MG Astor against my booked vehicle which is different i.e. MG ZS EV white?!

I really demand a senior person from Tejapal and MG india to connect for giving my exact delivery date not later than June.

Really the worst service from MG india and MG dealership Tejapl motors, mumbai, chembur, india. I connect customer service agent to escalate the issue. I was promised a supervisor call back but no reply. Moreover i was also promised a reply on email but still failed to do so by MG india. Below is the details of customer service agent.

Harshita - 25th May, 22 Wed I spoke with
Vishal - 26th May, 22 Thur I spoke with

Tejpal MG Chembur, Mumbai dealership contact
Preetpal and Chetna are not replying to me on asking the escalation matrix. Preetpal says he is the highest point of contact.

Hi Guys , I booked my car in April and I was promised that I will get the car by June. Sales manager Nilesh Shah promised me saying any how by June end you will receive the car. However I have just been calling them for past one month And all the say is that it’s stuck and production is slow and we can’t help it. If they can’t keep up the promise then they should not do false promises to get bookings. MG at Jogeshwari warned me this against tejpal motors however I trusted Nilesh and Vivek .
Be careful about the promises

Guys it was a big mistake buying MG Hector from them, not only the give delayed deliveries, but they would not treat you right if you get your own finance and Insurance as they would not make any money on this.
They will give you stress and wont even helpful.
IMHO Book it some where else instead of them.

They dont even check cars for delivery i got mine with paint chipped and stains on the Head Liner. After a few emails i have exchanged with them i got it replaced but the harrowing experince they offer cannot be undone.

if you want your car buying experiance to be stressed and appauling you are at the right place.

Aviod making purchases here.

They do all the goof ups and except CRM to do the clean up jobs.

I visited Kia showroom of Nerul. Initially I thought that I will get service and relationship manager according to MG’s brand name .but I got disappointed as i got no test drive experience,representative assigned to me was not much interested to explain things nor I got chance to see a car I am planning to purchase.what peoples are interested is only pre-booking of car.How can customer book a car without seeing and without any test drive. Now I have plenty of doubts about how I will get treated as customer partner.
No MG showroom nearby in Navi Mumbai region.I was excited at first but I came out only with unresolved questions
Hope this will help MG to improve their response towards customer

Thank you

MG Chembur (Tejpal motors)
Worst car showroom I have ever seen…. they don’t keep the commitment which they make at the time of booking. Slow and unresponsive specially the superior staff. They are maligning MG brand, really sad.

Sales Service of mg motors chembur showroom is worst… there sales person is not aware of their car’s availability, its been a month m following up in them for test drive.. they themselves dont have any idea abt the car management, this show if this is the service before buying the car, imagine after sales service.Please Do not Fall for the trap.