Winni Cakes & More
L-13, Tughlakabad Extension, Kalkaji, New Delhi, Delhi 110019, India
4.1
165 reviews
8 comments
G7G5+4M New Delhi, Delhi, India
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Monday: 9–22
Tuesday: 9–22
Wedneasday: 9–22
Thursday: 9–22
Friday: 9–22
Saturday: 9–22
Sunday: 9–22
Tuesday: 9–22
Wedneasday: 9–22
Thursday: 9–22
Friday: 9–22
Saturday: 9–22
Sunday: 9–22
Delivered 36 hours late;
even though I payed extra for "specific time of delivery".
After 12 hours delay, I insisted to cancel the order because it had no sense anymore; it was supposed to be a Valentine's Day delivery for 14 February.
They refused to cancel the order!!!!!
They kept of lying that the delivery will get in 5 minutes all the time.
It came on 15 February at night, 23:00!
The Custom Message for the delivery was missing!
The cake was not the ordered one!!!
Also old, dry, no cream, just a little foam.
The flowers were wrong!
The flowers were dry, and painted with green paint!
And one more lie, they said they will offer free chocolates in the delivery, as an excuse for the 36 hour late delivery. No chocolates were offered.
Also, the curier asked me to go out on the street to meet him, because "it is difficult to walk up to second floor".
The worst experience ever...
Do not spend your hard earned money on this company.
Most Importantly, don't order from them. They delivered a cake that was melted and tasted so bad.
DONT ORDER FROM WINNI CAKES
Cons: cake slightly merged with the box.. They have removed a letter from the name on cake (unintentionally), but the customer support said it is a small mistake. I was disappointed.
Conclusion: Tasty cake with quick delivery.. I would have given 5 * but.... Transportation/Packaging could be improved to make sure the cake doesn't change its shape. Customer service could be improved..