EASYWAY Agence de Voyages
11 rue Surcouf, Puducherry, 605001, India
3.9
33 reviews
8 comments
WRJJ+3X Puducherry, India
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Monday: 10–13
Tuesday: 10–13
Wedneasday: 10–13
Thursday: 10–13
Friday: 10–13
Saturday: 10–13
Sunday: Close
Tuesday: 10–13
Wedneasday: 10–13
Thursday: 10–13
Friday: 10–13
Saturday: 10–13
Sunday: Close
(Translated by Google)
A quality of service that went beyond our expectations! Before the trip, Justine was very responsive by responding quickly to our emails each time. Good organization upstream of our circuit, hotel reservations etc. Our driver Pradhan was very courteous, full of good advice and knew the places visited perfectly. We traveled safely in his company through Tamil Nadu, in a comfortable, air-conditioned and very well maintained vehicle. We recommend this agency without hesitation.
(Translated by Google)
Absolutely avoid. Departure very late in vehicles that did not allow everyone's suitcases to be brought in. So we missed the first visit. All "nature" activities canceled in particular due to poor communication between the agency and the driver partners which caused us to miss the planned safari. Our trip with easytravel essentially consisted of alternating long bus journeys and arrivals after dark at the hotel, each day. The agency is fleeing its responsibilities, has shown itself to be ineffective in managing these difficulties during the trip or proposing alternatives and has refused any compensation for the entrance fees advanced on the missed activities, citing in particular the financial difficulties that we must a priori take on our responsibility to bail out what looks like a shipwreck in the organized group trip.
Le bus vient nous chercher avec 2h de retard le premier jour dans des navettes trop petites, s’en suit 1h de tetris avec nos bagages et conclusion : première activité de la journée remise au lendemain par faute de temps.
Ensuite, un safari avait été réservé et pré payé à Easyway qui n’a pas donné la bonne adresse au chauffeur. Résultat : activité annulée demi journée perdue et easyway refuse de nous rembourser et rejette la faute sur ses prestataires.
Bref, aucun professionnalisme.
Cette agence ne se soucie guère de l’expérience client et ne prend aucunement ses responsabilités en cas de ratés.
(Translated by Google)
To flee: level zero of the organization of a trip.
The bus picks us up 2 hours late on the first day in too small shuttles, followed by 1 hour of tetris with our luggage and conclusion: first activity of the day postponed to the next day for lack of time.
Then, a safari had been booked and prepaid to Easyway which did not give the correct address to the driver. Result: activity canceled half day lost and easyway refuses to reimburse us and blames its service providers.
In short, no professionalism.
This agency does not care about the customer experience and does not take any responsibility for failures.