Falana Tours & Travel

Superb services from Mr Senapati. Excellent coordination and commitment. Understood my requests, suggested better options and at the end sent a tidy car with a good driver. I had requested for a pick from railway station and he well managed the delays of train and did not demand any extra fee for the wait his vehicle and drive4 had to do. Also, he provides competitive quote for itinerary.
Certainly recommend for your travel needs.

We booked a cab from Puri to Konark temple from Falana Tours & Travel. After the ride, unlike the other cab providers, the owner, Mr. Senapati was very polite and took feedback from us about the ride, cab conditions etc. This perspective of the owner is really needed and other agencies should learn from this. All the best to him...

When you are visiting a new place you mostly depend google for your services whether it is hotel accommodation, restaurant or taxi services with good star ratings and customer reviews. I followed the same process as I was new to this beautiful holy city Puri. I rang to Mr. Senapti on 29th Eve for my trip. He was very humble in conversation and asked me to pay 2500 Rs. for my next day morning to evening trip. No any negotiations. All ok.... No worries. Next day Mr. XYZ (I don't want to name him) came for pickup and i asked him to stop at a restaurant where I want breakfast for my family, which that gentleman refused saying parking and traffic issues. In whole journey Mr. gentlemen was trying to command us, and it appeared complacency riding on him. Later in evening when I spoke to Mr. Senapati ji, he was initially not very acceptive in conversation but later realised mistakes made by his team. I just say Star ratings won't make anyone Star as in the service industry only star is customer who should always be respected. All the best to Mr. Senapati ji and team. Thanks.

Best taxi services I have come across so far. Mr Senapati's extra caring nature for his customer is excellent. He takes feedback from their customers, that's is really good.He provided Mr Pintu for our 2 days trip.Mr Pintu was very friendly and suggested good food outlets for us.He really made our trip so comfortable.Thank you FALANA TOURS services.

Nice tour and travel. Mr. Santosh was very nice and co-operative. Only thing is driver will shut the car off if we have to halt for few minutes. State I come from they don't do. Something strange but need to be considered.

We booked a 5 day trip of Bhubhaneshwar and Puri with Falana Tours & Travel. Mr. Senapati planned everything meticulously and guided us properly. He understood our requirements and provided hotel reservations accordingly. The Innova vehicle he provided was in great condition and the driver was very good. Also, for Jagganath Puri temple Mr. Senapati organised our darshan very well. Thank you so much for making our trip wonderful.

Senapati is a great personality. Very honest and responsible. He has very good knowledge about the area and provides good transportation and hotel services. I am pretty sure that this company will expand and go global soon. I will definitely go back to Odisha. It was a pleasant experience.

Excellent customer service!!

Senapatiji, owner of the taxi services is a gem of person, very helpful. You will feel at ease once you have contacted him. He will guide you as a friend and as a family. I wish him all the best. Very kind person.