Pagoda Resorts Alappuzha

Me and my friend stayed for a day in the cottage. Even though the time we spent in the room was minimal it is okay for a days stay. If you are planning to roam around the nearby places it is advisable to book normal room.
The restaurant, small park, pool and other amenities were okay. The food was tasty. However, the availability of food in the menu is based on the rush at the resort.

Wanted to mention good things but not sure what to write.
Customer Service was Zero. They dont have basic manners that how to manage the customers.
They have so many guests as resort is big but they dont know how to manage them. We went in the resort restaurant to have Dinner but they told us to order from outside as so many guests are there. When we ordered from outside, we waited for 30-45 mins just for plates and bowl..
Wifi was not at all working in the rooms.. When we called them to check they have no answers.. Why it was mentioned that we will get free wifi.. People were sitting on reception and working on their laptops as no wifi in the rooms.
Taste of Tea was pathetic.. It was like they mixed water and milk and serving.
No hindi and English Channels in TV.... Guys not everyone understand Kannada and Tamil language...
Snooker table and Spa is there inside resort but you need to pay extra if u want to go for it..
Overall experience was not that great...

We stayed as a group of 16 members for 1 night. Location was near the town and easily reachable. Outside amenities were good and enough parking.

But we faced worst room service.

1)There was no power backup available and had to experience the outage for 1hr around 8PM. Even their lift service won't work that time.
2)TV was not working in multiple rooms and had to follow-up 3-4 times before getting corrected.
3) there is no intercom available. You have to call reception/ room service from mobile.
4) initially they were not allowing to order and get dinner from the restaurant and had to escalate to the manager to get them ready for the elderly as well.
5) they did not provide late checkout till 2PM for atleast 1 room (out of the 5 rooms).

Though the hotel is ideal for a tourist destination, some fine tuning is required in upkeep of rooms, reception lobby, and the whole compound surrounding the building. The location on the bank of back water canal is fine. The food was good and served hot and fresh. We enjoyed the food and the spread was suiting almost all Indian tastes.
The mini zoo (pet animals) was interesting, and a good way to warm up guests mood, but the maintenance of the cages and environment requires more attention. Except for the initial interest to see the novel pet enclosures, the interest fades for a second visit as it not maintained well.
The ornamental plants and bushes require pruning.
The hotel building, the gate and the compound wallrequires a wash and fresh painting apt to the surroundings.
Over all we were very much satisfied with our stay at the hotel. The suggestions made are purely my personal opinion and perception.

Rooms are very old.
Ac are not working and broken too.
Service is poor.
Power has gone fro more than 11 time in just a night. Staff is not friendly.

It is batter to go for another hotel of same category rather than choosing this.

The cottage room didn't look fresh when we checked in. Measures had not been taken to make the guest feel welcome n their stay pleasant. Coffee packet was left opened, shampoo bottle was empty, and soda cans were open and spilled in the fridge.
Food was of average taste, ordered a hot and sour soup which was spicy than usual and loaded with pepper. Songs were played on tv during breakfast which was very disturbing. The restaurant staff were negectful when talked about these concerns. One of them bluntly refused to prepare anything other than the breakfast buffet menu when asked him so.
In all, the hotel was poor in terms of service n hospitality. Need much improvisation.

The hotel location is very close from city bus stop hence location is 5/5, hotel room service and cleanliness was good, food taste was also decent. View from hotel room was also very nice.Swimming pool was not well maintained. The hotel had power back-up issue the current kept going on and off at night. Breakfast and lunch was very nice but at night hotel didn’t have any fresh cooked food option available only buffets. Overall an average experience.

We have stayed at this hotel and experienced of very poor room service.we have asked for a floor mate in the night but till check out no one has provided it. In our package dinner was not included so they informed us their dinner time but not informed us that they have buffet system in their restaurant . When we entered in their restaurant that time they told us and their food rates was costly and that time outside hotels were closed. In our room there was no intercom,we have to call them from our mobile number . 2nd day we asked for water and they came after 40min.

Really having very bad experience with this hotel and their room service and all over service.