Royal Enfield Service Center - Sairam Autocraft

One of the worst service ever had in This Royal Enfield service center. I don't know wat kind of a technician they have
They broke my headlamp clamp and they kept my vechile for a week just to get a general service, replacing of wiring kit, washing.
They kept the vechile for a week doing nothing and not even a single day they have called me to update even when i use to call them nobody use to reply my call
Mr Vignesh hasn't replied my call wenever i have called and wen i visited the service centre to collect the vechile today that is on 26-Dec-2022 i reached around 3:30pm to 4 pm it was not washed, the engine oil and oil filter is not changed as informed them at the time of dropping my bike for service a week back. Costed me over all of 13,000 but not even a single penny I spent is worth of it by the kind of service i got for my bike from this service centre.
Pathetic customer service ever one has got.
To fir my fog lamp i went inside thrice and asked them to fit it.
I m not feeling at all my bike how it was before.

It was a amazing atmosphere in the service center the way they treated the customers was nice. They charge genuinely to the spare parts which they added to billing. A employee who communicated with us was a good and neat behaviour, Name Vignesh, a part from service I'll connect with him offline for bike inquiry and bike problems he will be explaining about the major problems in a humble manner and he I'll give a solution for it. Also i recommended to my friends to give service in this service centre!

Worst service center i have ever seen. Was waited so long to get delivery of my Classic 350. Given for minor accident work along with General service. When i came to pick my vehicle, both brakes were not working. When i said about this issue to them ,i had been waited for almost 1.5 hours after that they gave bike. They broke my Mobile holder and after reached home i noticed the side lock did not work.

When I called the service personnel, he politely asked me to visit tomorrow as it is a minute work.

Worst service ever. Then what is the use of final inspection.

If I could give more than five stars, I would! One of the best customer service interactions I have ever had.

Vignesh( service consultant) and Roopa was beyond helpful in returning a faulty bike.He also helped me by getting it fixed.

He went above and beyond, explaining processes and remaining patient despite my limited knowledge of bikes.

In the future I will not use any other bike repair service.

WORST ROYAL ENFIELD SERVICE CENTER.
I would not recommend anyone to get their bike serviced here. I heard one in BTM layout is better. It's worth taking bike a few more KMs for service.

I got my bike serviced in different state and I was a happy customer until I landed here.

All they care about is changing standard items, which would make bill come up to somewhat 3.5k but they want address the issues pointed out.

1. I asked left mirror cabinet to be changed while creating job card. I confirmed last week and day before yesterday, the spare part was available. But they delivered bike without changing it. On asking, they say it is out of stock. On enquiring with inventory guy,the part was available. Had to get it replaced in front of me.

2. Asked fuel pipe to be changed. It had a cut and fuel leaks. They didn't change it and didn't inform anything at time of delivery. Had to ask them about it. Simple answer - not available.
Checked with inventory guy, normal pipe and a black pipe with fuel cabinat was available. So instead of solving the bigger issue, they dediced to ignore it saying, "Part not available"

3. Pointed them minor issues, which didn't get fixed. Again had to point it out at time of delivery and get it fixed.

4. Front small lights were working fine. But instead they changed it on their own. Answer - they are cheap and we can't gurantee how long they would run, so we changed. Worst thing is, after changing completely funtional light, it got dim. Had to again get it fixed at time of delivery.

5. Was promised delivery next day. But didn't receive any call about service. Finally end of day, I was being asked to share feedback about service. Till that time, I didn't even know if the bike got serviced or not.
They said, we will call you at time of service to confirm on changing items. No calls.

Fyi, worst service center I came across.
I was talking to few folks there, they all had same opinion.

This showroom & dealership works on the principle of slowness & escaping work. Nobody working there knows who's who and what their responsibilities are. Only the security personnel can be identified from his dress code. Nobody holds responsibility for anything and simply points to the other person. Things will be good & responsive until you make the payment after that there is no follow up or response. There is unnecessary delay post sales process. There is lack of streamlined process if you are planning to purchase a motorcycle from them. For you buying a royal Enfield is all about the experience, For them its just another motorcycle.

Worst service center,. For one issue we have to go twice or thrice to get ready. Simply keep us waiting. If you didn't ask your bike is ready, they will not touch the bike you have to be there always then will take up the bike.. even chain lubrication and bolt fitting you have to ask them. Simply they will suggest to take new material instead of fixing with old material ex. Mirror and clutch cable. For the last two service they changed clutch cable both time.. in last two years i have changed clutch cable one time in GOKAK service center..

I have been running to different showrooms for a problem in my RE Himalayan. My search for an excellent skilled mechanic ended here. Mr. Monish helped me at his best with my problem. He keenly listened to all of my concerns and explained very clearly what he is gonna be doing. He quickly fixed and charged a reasonable price. I can feel how smooth my bike goes after his fix. Thanks to this showroom and the superstar mechanic Mr.Monish