Samsung Service Center
No AKP 2/15, HD Lama Rd, Chauk Bazaar, Darjeeling, West Bengal 734101, India
3.4
50 reviews
8 comments
27R8+WC Darjeeling, West Bengal, India
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Monday: 10–20
Tuesday: 10–20
Wedneasday: 10–20
Thursday: 10–20
Friday: 10–20
Saturday: 10–20
Sunday: 10–20
Tuesday: 10–20
Wedneasday: 10–20
Thursday: 10–20
Friday: 10–20
Saturday: 10–20
Sunday: 10–20
With no response to customers complain.I had registered a complaint for my Q led,one month back.After one month they responded and ordered a wrong part of my TV.A very unprofessional behavior.
I never expected true service for Samsung A51 costly screen damage but they did great job for me to replace it and extended their working hour to delever the product to me .
A good company and their attitude towards employee made it more exceptional
Pathetic service with sweet talking employees. Gave my phone to repair the screen for which they charged Rs.6500. In Samsung’s official website the spare part costs Rs.3801. The phone couldn’t be collected on the given date but a week later. When brought home, the phone was not willing to switch on. The service centre said it was working in the store. So again had to drop it in the service centre to which they said they had to boost the battery. Didn’t get a call for a week and when I called to inquire, they said spare part is not available and they have ordered it. They also mentioned because I took the pickup after a week, the battery got drained. Am I supposed to act dumb here? They were like it’ll take some time and I agreed to be patient. So, I called them up again yesterday and now they are like you have to come to the shop and we’ll let you know in detail. To which they said, I have to put in more money to repair the charging port. I feel like they’re just making up faults in the products to charge more. How come Samsung’s website has a different price and these people have a different one (even after being an authorised service centre)? Should’ve read the reviews earlier. This place doesn’t even deserve half a star.
Thank you for your service.