Godrej Interio Modular Kitchen Gallery | Lajpat Nagar | (Authorized Dealer - Loci Interiors)
D-4, Block D, Amar Colony, Lajpat Nagar 4, New Delhi, Delhi 110024, India
3.6
91 reviews
8 comments
H66W+M4 New Delhi, Delhi, India
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Monday: 10–19
Tuesday: 10–19
Wedneasday: 10–19
Thursday: 10–19
Friday: 10–19
Saturday: 10–19
Sunday: 10–18
Tuesday: 10–19
Wedneasday: 10–19
Thursday: 10–19
Friday: 10–19
Saturday: 10–19
Sunday: 10–18
Standard designs and sizes of furniture are made and one cannot get the size as per the requirement.
The staff is not tràined properly by the company to explain customers the design, colour size and comparison with their nearest competitor.
50 percent of total cost is to be made in advance and balance 50% on receiving the product in their godown. Entire process takes 30 days for execution.
After making 100% payment in advance, the customer has no say on quality and designs.
Rectification, if any, will take more than a month to resolve.
Not happy and not recommended
Don't know how they managed to be a Channel Partner of Godrej Interiors.
They are completely unprofessional and incompetent and rude. 50 percent of total cost is to be made in advance and balance 50% on receiving the product in their godown. Entire process takes more than 30 days for execution.
Then, you have to keep on following up for delivery of the material and then installation … it is a tedious process one would not like to go through. Once they collect 100% payment they value the customer ZERO, the customer has no say on quality and designs. Rectification, if any, will take more than a month to resolve. They would not respond to your calls or messages and they will take everything granted. They even threaten you that we will not provide you any after sale services.
Standard designs and sizes of furniture are made and one cannot get the size as per the requirement. There is no customization as everything is in standard sizes, so don’t get fooled by "customised" word.
Their technicians are not trained. During the installation of the Modular Kitchen Unit their technicians broke (punctured the concealed water pipeline), which I had to repair at my cost. Then I had to dismantle the tile, to fit the unit even. After the installation of the unit I had sent a mail but no response or no corrective measures being taken by LOCI INTERIORS.
Recently I had noticed some problems (lamination peeling off and rusting of the steel parts) and I did sent photographs to them but no response. Then I had to complain to Godrej Interior customer care through email. The concerned Godrej person confirmed me that rusting on the steel parts are because of installation, as these parts are well treated and powder coated to avoid any kind of rusting, however, due to mishandling of the items must have happened during installation and the steel parts should have exposed. However, they confirmed that there were issues with the shutters in the lot that have been supplied to me and hence they are replacing it. They are replacing the defective product on customer complaint and it took more than 50 days to reach the replacement at my place. Be careful, here again LOCI squeeze your for installation and cartage charges, even though there is no mention of such charges in the communication from Godrej and if you would not pay then they start threatening !!!! Are they really a Godrej Interior Channel Partner?
Godrej kitchens seemed like a good option to explore. We went to Loci Godrej Interio kitchens in Amar colony. Here we met Vanshika. She is young, enthusiastic and we vibed on same frequency. She was patient and listened to all our needs first. What was our vision of the kitchen. What we wanted and didn't want. Only after that she designed our kitchen. The best part was that she didn't imposed her designs on us and was open to changes and suggestions. The result was a beautiful section of our house where we now spend 90% of our time.
The civil contractors were also well-trained professionals and we didn't had to do anything. Everything was taken care of by them. The technician from Godrej was also very cooperative and polite.
All in all the kitchen turned out beautifully. And everyone at Loci interiors did a great job. I highly recommend them.