Mahagun Sarovar Portico Suites

I don't know y they call themselves a 4 star hotel. No AC at the reception.. the room was average nothing very fancy about it.. breakfast options average.. limited items were there. No service. coming to the worst part.. the management is really bad .
House keeping service is too slow. The kettle in the room was not working and I had to call twice to get it replaced. Fridge was not cooling properly which as per them was working fine..
Asked for ice cubes and they charged for it.. even normal cafes don't charge for ice cubes.. u r a 4 star property and can't even provide ice cubes as complimentary.. luckily they didn't charged for tea and coffee sachets available in the room..
The vibes were dull.. it's nothing more than a 2 or 3 Star hotel. Really disappointed

Had a short stay for work in Noida. Choose this place for the close location to Noida points and it being 4 star rated hotel. Unfortunately nothing about the place was up to expectations. The hotel rooms were just average, they could do better. The furnishings are old and damaged and the management is making no attempt to make it better.
Things/ objects not working, not up to mark can take a second seat, if the service provided was great, but there too we faced some resistance. They really need to be customer friendly and help rather than keep us waiting. On one occasion had to remind the staff that the service requested for had been paid by us already. This is something that need to improve.
The morning breakfast needs to improve for it to be on par it's 4 star rated.

The hotel is average. I spent close to 14 days over here but I observed that many services were not operational like SPA. Also the housekeeping department is not pro active with there services. Would acknowledge Mr. Rahul from F&B department for his good behavior and services.

Better to opt for other hotel.

Cons :-

1. No ac at the reception

2. Never expect any early checkin nor on time checkin. Have to wait almost an hour before they allocate you a room. They will ask you to wait at the reception area which is not visible from their area (where receptionist sit). They will never call you and you have to visit them to get your room.

3. Security is also not up to the 4 star hotels.

4. You can’t get a duplicate key for your room as per their hotel policy.

5. Their room dining are not able to understand the orders properly and may take 1-2 hour to get your food. Food quality doesn’t match with any 4 star hotel.

6. Room and washroom is fine but not that much spacious. They have a kind of kitchen there along with microwave but didn’t find any utensil neither we asked.

7. THERE IS A SECURITY AMOUNT THAT YOU NEED TO DEPOSIT AT THE TIME OF CHECK IN 😂. I mean is this how 4 star hotel work. I have booked it through agoda and was not aware about such conditions. Although it’s refundable at the time of checkout.

8. No QR code for the payment. They only deal with cash or card.

9. Couples - watch the linen carefully during your stay. Any stain may cost you at the time of checkout.

Pros :-

You will get a feedback call from their team during your stay just to ensure your stay is comfortable.

A third-grade hotel with exceptionally rude staff. At this very night my guest are staying in the hotel and she is getting very bad service. She called thrice to Reception about the Microwave is not working and someone need to replace that. No one even bother to take care of that. She is staying with her 1.5 year daughter and really unhappy about the services.

Key card was not working properly to unlock the door. Service was not up to the mark apart from the quality of food.
Lack of spoon & cup during lunch & dinner.
Security guard was stopping me during my entrance.
They were charging for ice cubes & glass for cocktail drink.
After lodging complaint managers
have not taken any action. Infact
they were taking their side

DO. NOT. BOOK. THIS. HOTEL. FOR. ANYTHING.

TLDR: Atrocious hotel. Poor service. Okayish food. Bad rooms. Bad staff.

We booked 2 rooms in this hotel and two venues there (one for mehendi and one for engagement). And only because this is a Non Veg hotel.

Right from the beginning the staff showed it's nature. The lower staff showed us some price and when the manager saw that.. he started harassing them. Ok fast forward we got the deal somehow.

Now at day of the event we go for check in, there door lock keycards do not work. Why do you have to be so fancy? Like why? And if you really do want to be fancy at least maintain it.
The telephones there do not work. What number works the staff says call other number we are not this that blah blah.

Ok we dealt with that too. Now the room service. Uttery horrible.. utterly slow. Like I'm running out of adjectives here about how bad it was. Had to wait around 45-50 mins for anything.

That was dealt with as well.

Main part is they do not know how to manage a big event like engagement. The non veg area was empty and had been for 30 mins or more. The staff was even told multiple times to refill it but no response. The groom side actually got furious and WE had to apologise. Like what is more embarassing than this?

They should at least keep a person to check this stuff. Comparing it to Radisson Blue in this case there catering services is so much better.

If you want to book for some corporate event go ahead. But if it's for a wedding or anything of that sorts please for your own sake do not even think about this one. The amount of drama isn't worth it.

The only pros I can think of is the Mehendi event was done nicely. Why? Because we had only like 40-50 people. Maybe even less which is why it was manageable. But yeah would not recommend it to anyone.

It is a very good building inside the mall. Mall is excellent. It is very nicely maintained. It is very neat and clean. It is very close to the metro station and the main road.
However, outside the mall, the road is encroached by the unruly autos, tempos, battery rickshaws, rickshaws and hawkers. Wrong side driving is rampant and very unsafe and troublesome..