A terrible stay at the hotel. I checked into the hotel on Nov 5 in the afternoon and was allotted Room 302. The room had below issues - - It was really small, and the window opened into the gallery which was the entrance to the 3rd floor rooms, hence you can't open the curtains. - There were cobwebs in the room's roof corners. This is the first time I saw this in any hotel. - The flush of the toilet wasn't working - The shower wasn't working, it was either throwing boiling hot water, or cold water, and kept alternating between the two.
After complaining about this, the lady at the reception said plumber is visiting. Called back again after 15 minutes, she said it'll take half an hour. Again called after 1 hour, and asked for room change. They agreed, and allotted room 103 on the 1st floor. The room seemed better but it had below issues - - The toilet seat was broken (pictures attached) - The room wasn't cleaned properly, there were hair lying around on the floor - Again, the shower wasn't working properly, it was either throwing boiling hot water, or cold water, and kept alternating between the two. It seems this is a common issue across the rooms.
The room service is very slow, had to call twice to get a bottle of water. I asked for normal drinking water/RO water, but the person delivering the water bottle said they only give mineral water, and you will get one bottle per day. I consumed two bottles, however while checking out, they charged me for the mineral water too, saying that you had taken mineral water bottle, and entry is done in their register. This is when they clearly state availability of mineral water in the room as amenities, on MakeMyTrip. This left a sour taste while checking out. Also, during my stay of two days, nobody came to clean the room. Nobody bothered to pick the breakfast plates of first morning, till the next day. Apart from this, the blanket that they provide in the room is too thin for even mildly cold weather of Early November, forget about chilling cold of Dec-Feb.
The location of the hotel isn't that great, it doesn't have any good restaurants at walking distance. Also, no non-veg restaurant options available nearby. The dukhniwaran Gurudwara is very near though. Also, if you're on a business trip, or need to work on something during the stay, it's better to avoid the hotel as there's no desk available in the rooms. You can't do any writing work or laptop work due to this.
I am obviously never going back to the hotel again, it has terrible service and room quality is poor too. I would advise you to avoid it, you can get better options at similar price range. Thanks.
Rajiv Walia
New property. Good hotel at reasonable price. Nice location and walkable distance from Holy Gurudwara Dukh Niwaran Sahib G. Preciously it was Patiala Grand now it's Neem Leaf.
All front staff namely Mr Ajay, manager and others front staff Mr Jagjot are very cordial and helpful. During my last visit when I checked out it was raining. Immediately without asking one front staff Mr Samar arranged an umbrella to escort me to car.. really appreciated 👍
Hey OYO.....u need to enroll this type of property nt any local type of property.
Sarbjeet Singh
Capital O 44225 Neem Leaf is located on Passy Road, opposite Gurudwara Dukhniwaran. It is a few minutes by road from Patiala Airport and is a short drive away from Qila Mubarak, Moti Bagh Palace, Tej Bagh Colony Park, Samania Gate, and Patiala Zoo.
Special Features The rooms are spacious with tasteful decor and furnishings. The walls are painted white, except for one which has an intricately patterned wallpaper. There is a seating area as well.
Amenities The rooms are air-conditioned and come with a king-sized bed, TV, geyser, and free WiFi. The hotel is equipped with an elevator, CCTV cameras and power backup. It also provides a card payment option and parking facility
What's Nearby There are many eateries and Restaurants nearby such as The Grooves Cafe, New Harbans Icecream & Sons, Baskin Robbins, Amarpali Restaurant, and The Night Factory
Sumit Verma
This Hotel is worst in Patiala.
First of all they book room online via OYO today on 01 Aug 2019. Confirmation done. Payment done.
But guests arrive at Hotel they deny to give room.
The hotel manager is saying " ye hotel mera hai.. aapki booking ho.. hum room nahi denge"
Ridiculous !
Saloni Rastogi280 days ago
Poor quality of rooms, bathroom knobs are broken, even bathroom toilet is broken. Air conditioning is ineffective and rooms have no ventilation. On top of poor facilities, the staff is rude and they will find every opportunity to overcharge you. The floor tiles were dirty when we got the room after check-in. Cleaning staff consists of only one lady who talks Punjabi and behaved as if she doesn't understand instructions. The elevator is switched off by hotel staff at midnight and throughout the night we can only climb stairs to reach the third floor.
Akhilesh Goyal280 days ago
Stay was okay for time being but Little harrasment felt because whole rain water entered the room we don't know from where n we got stuck for 1 hour in middle. When I asked for another room. They were also not in very good condition
Vipin Kaushik341 days ago
Almost 1 and a half months stayed there.... whatever you wish for availability in a hotel you find here..... receptionist was awesome 👍
Preetinder Singh2 years ago
Reason for this single golden star is hotel did not charge me for checking out after 2 hours. Rooms are messed up. Hotel management needs to be changed. This hotel is invitation to COVID. Not sanitized. They do not bother to be hygienic for there guest. I can see used bedsheets and upholstery with fresh stains on it. Hairs were all over the room and washroom from human intimate parts. Floor was stick as they use something weird to clean the surface. Crockery was dirty and never washed. Asked for service before I can lay down. Waiting for more than an hour. No one bothered.
- It was really small, and the window opened into the gallery which was the entrance to the 3rd floor rooms, hence you can't open the curtains.
- There were cobwebs in the room's roof corners. This is the first time I saw this in any hotel.
- The flush of the toilet wasn't working
- The shower wasn't working, it was either throwing boiling hot water, or cold water, and kept alternating between the two.
After complaining about this, the lady at the reception said plumber is visiting. Called back again after 15 minutes, she said it'll take half an hour. Again called after 1 hour, and asked for room change. They agreed, and allotted room 103 on the 1st floor. The room seemed better but it had below issues -
- The toilet seat was broken (pictures attached)
- The room wasn't cleaned properly, there were hair lying around on the floor
- Again, the shower wasn't working properly, it was either throwing boiling hot water, or cold water, and kept alternating between the two. It seems this is a common issue across the rooms.
The room service is very slow, had to call twice to get a bottle of water. I asked for normal drinking water/RO water, but the person delivering the water bottle said they only give mineral water, and you will get one bottle per day. I consumed two bottles, however while checking out, they charged me for the mineral water too, saying that you had taken mineral water bottle, and entry is done in their register. This is when they clearly state availability of mineral water in the room as amenities, on MakeMyTrip. This left a sour taste while checking out. Also, during my stay of two days, nobody came to clean the room. Nobody bothered to pick the breakfast plates of first morning, till the next day. Apart from this, the blanket that they provide in the room is too thin for even mildly cold weather of Early November, forget about chilling cold of Dec-Feb.
The location of the hotel isn't that great, it doesn't have any good restaurants at walking distance. Also, no non-veg restaurant options available nearby. The dukhniwaran Gurudwara is very near though. Also, if you're on a business trip, or need to work on something during the stay, it's better to avoid the hotel as there's no desk available in the rooms. You can't do any writing work or laptop work due to this.
I am obviously never going back to the hotel again, it has terrible service and room quality is poor too. I would advise you to avoid it, you can get better options at similar price range. Thanks.
All front staff namely Mr Ajay, manager and others front staff Mr Jagjot are very cordial and helpful. During my last visit when I checked out it was raining. Immediately without asking one front staff Mr Samar arranged an umbrella to escort me to car.. really appreciated 👍
Hey OYO.....u need to enroll this type of property nt any local type of property.
opposite Gurudwara Dukhniwaran. It is a few minutes by
road from Patiala Airport and is a short drive away from
Qila Mubarak, Moti Bagh Palace, Tej Bagh Colony Park,
Samania Gate, and Patiala Zoo.
Special Features
The rooms are spacious with tasteful decor and
furnishings. The walls are painted white, except for one
which has an intricately patterned wallpaper. There is a
seating area as well.
Amenities
The rooms are air-conditioned and come with a
king-sized bed, TV, geyser, and free WiFi. The hotel is
equipped with an elevator, CCTV cameras and power
backup. It also provides a card payment option and
parking facility
What's Nearby
There are many eateries and Restaurants nearby such
as The Grooves Cafe, New Harbans Icecream & Sons,
Baskin Robbins, Amarpali Restaurant, and The Night
Factory
First of all they book room online via OYO today on 01 Aug 2019. Confirmation done. Payment done.
But guests arrive at Hotel they deny to give room.
The hotel manager is saying " ye hotel mera hai.. aapki booking ho.. hum room nahi denge"
Ridiculous !
Rooms are messed up. Hotel management needs to be changed. This hotel is invitation to COVID. Not sanitized. They do not bother to be hygienic for there guest. I can see used bedsheets and upholstery with fresh stains on it. Hairs were all over the room and washroom from human intimate parts. Floor was stick as they use something weird to clean the surface. Crockery was dirty and never washed. Asked for service before I can lay down. Waiting for more than an hour. No one bothered.