Ramada Encore by Wyndham Jalandhar

Rooms were decent but service was not upto the mark. I requested that since my checkout is early in morning, my breakfast be given early but no heed was paid to my request. Nobody has the courtesy to greet on arrival, escort the guests to room and on checkout as well, nobody bought the luggage downstairs which is a sign of lack of customer experience. At such a high price paid for the booking, I found it just ok although rooms were clean but will not prefer to stay again since interests of customers are not on priority.

This is my second visit in the year in this hotel, and again I am writing a positive review about this property.

Overall, everything is so good about this hotel from food, service, ambiance, location, cleanliness, hygiene, Housekeeping

Best part this time and would like to mention "Arjun" in restaurant service & Priya at front desk who made my stay memorable this time

Only think which I feel should be here is Gym

Overall, a great stay again

Very well maintained hotel. Rooms are neat and clean with good quality hygiene in the washroom. The only thing which may bother is the functions happening inside the hotel. Their music may disturb you. The hotel has a restaurant on the ground floor. Food preparation is good. The breakfast buffet spread is also good. Overall a very good experience.

Food quality pathetic: Very bad tasteless, some stale/bad odour food , bad breakfast. No variety no taste. Worst than 3 star .
Nothing like 4 star, who was idiot who declare this 4 star. Bathroom so small like Mumbai chawl, no swimming pool, no gym,noopen terrace.
Bad quality tv viewing as old age local cable connection.
worst customer experience, worst room touch key always card deactivated after contact with phone.

Hell like experience. Management is duffer, Staff courtesy is good.

Disappointing experience, primarily due to what I strongly perceived as misleading claims about the facilities. I now feel I overpaid.

The guest manual in the room claims business center (with VC facilities and so on), but when I called the reception to ask if I could use it, they mentioned there’s no such room. Later they showed me a small room with a shelf and laptop, in the name of business center. Next day I called to ask about the fitness center as advertised in guest manual, but was told again that it doesn’t exist. I almost started wondering how much of the claims on the manual were genuine.

I’ve already given this feedback to the hotel staff, and hope the management either provides those amenities or removes such misleading claims that a customer cares about when they decide to pay $$ for a hotel room.

The housekeeping staff and folks at reception were amicable, so I’d consider that to be the only silver lining in an otherwise underwhelming experience.

I enjoyed my stay at Ramada Encore, Jalandhar with my family. It has very good climate control centralised Air condition. Neat and cleaned cosy room & wash room. It has very good ambience everywhere. Staffs are very much co-operative and helpful. Enjoyed good food and drink.

Cons: Little far from Jalandhar City railway station.

Liked it because of 2 unique things -
1) View of Narmada river from room
2) Direct connectivity to Amul Food Plaza, Ekta Mall, Ekta Food Court. We get buses easily as well.

I'm very sad to give this hotel one star because the actual hotel staff is great. However, I booked this place for a special and important occassion and had paid for decoration of the room. They have a vendor for decorations and the experience with the vendor was terrible to say the least. The decoration was half done (one side of the room wasn't decorated with balloons), they mixed cheaper material in between. I paid more for a better decor package, however, I got the cheaper decor only. The vendor showed me a video after the decor was done and I pointed out all the incompleteness. Even then, they left it as that. I had paid in advance so had no leverage over the situation. To make it worse, the vendor had absolutely no communication skills. I have never, in my life, faced such an experience in a hotel.

But once again, I'd like to mention the wonderful hotel staff, from housekeeping to restaurant staff, every person was hospitable, kind, and polite. The food was amazing, the in-room dining experience was even better. So, if you don't have any celebration and looking for just a room to stay, I'd 100% recommend this hotel. The hotel staff is at par with every other 5-star I've stayed at.

But if you want to book the place for celebration, avoid at all cost. A better option would be Ramada Central for occassions.