Waterstones Hotel

It is a very average hotel that boasts of being a 5-star. It was not worth the money we paid for the stay. The whole property and rooms not very well maintained. Though the room service and food were good.
When we arrived, the staff member at the reception area for the night shift was very unpleasant and not at all warm. That kind of spoilt the first impression for us. Honestly, there are way better 5-star hotels in the area that offer first class services and I would recommend one go ahead with those instead.

Look wise it's very beautifully built. Club is nicely built with Huge swimming pool, nice gym. Service wasn't that great. Booking was made for breakfast+lunch+dinner expecting lunch would be on check in day but it turned out to be on next day which was not mentioned in the package. On the day of checkout we had to hurry on lunch as checkout was at 12 and had to extend checkout for 1 hour. Breakfast was good but lunch and dinner had very limited menu and was served in room. The lunch and dinner both gave me stomach sickness. All room accessories were for one person even when booking was for two people, no toothbrush. Overall it was average experience. While couple of things made us happy, some disappointed. Package was not delivered as promised at the time of booking. Food being our favourite part, it disappointed us strongly.

We had a terrible experience. The food and service both were pathetic. The live counter chef didn't take any effort or interest to cook the meal as per the requirement (despite our clear instructions). Food was filled with excessive sauce and was extremely spicy as well. It was also exorbitantly priced with 0 satisfaction. It all tasted the same - "super spicy, stale and saucy..!!!" Besides, we also found a mosquito dipped in the veggies so there were quality/hygiene issues as well. Highly disappointing experience. I don't recommend this place at all!!!! In short, poor food, wastage of money and gloomy ambience.

P.S: One star rating for the staff at the reception who clicked some nice pictures for us.

Best hotel. Best hospitality.
Everything about this place is amazing.. the staff are really polite and well mannered. They are ready to help with literally everything. I recommend this place to everyone. Very budget friendly. Cooperative staff💖 thank you for the amazing stay. Will definitely come back.

The different themes are very interesting and the decor for each theme is very nicely done. The club is well equipped and has a beautiful pool. The library and movie theatre are must visits. The front office execs are super friendly and warm, and the front office duty
managers pay attention to detail and ensure the guests comfort.

Would love to visit this place again for stay... it's right in the heart of the city and near to the Airport!
The ambience, hotel rooms, bar and food is top notch. The swimming pool is huge and very beautiful.
The check in process is slow though, and that could be improved. Apart from this, i enjoyed my stay.

One of the worst stays that I have had in a 5 star. All went wrong from the onset, the room was not clean, upholstery was not changed, the floor tiles were cracked and broken, there were no toiletries in the bathroom. The lunch was set menu wherein the in room service was adamant n said we cam only give palak chicken..only on insistence was it changed by the chef. It was a pure waste of money for us. Not happy at all !!!

It's a very beautiful hotel. It is a hub for various different restaurants inside. The place is amazing and service is awesome. We visited All stir fry. We ordered a couple of things but I loved the mapo curry with rice and also chilly noodles(veg). It is on the expensive end.