Hotel Shelter

Spacious rooms, good location, partially good service, value for money.
However the hotel is probably old, so many things are not working as they should. Geyser was not working, Hot water was brought in buckets, toilet seat was getting detached from the commode, the mattress was too uncomfortable, water kettle was not working.
But overall okay for a short stay on a reasonable budget.
Hope the management makes some efforts for these small repairs and maintenance of the hotel.

Staff is very friendly nature, location also good. Room service not too good but hopefully they will now improved. As promised by staff..plz maintain good service.
Best wishes to all..

While travelling to Gwalior I find it the place to stay near Railway station.
It's just few minutes walking from Railway station.
Hotel Shelter is a good place to opt for anyone. It's quite clean and services are also are at best the staff members are also kind and helpful.
I had a great experience spending my time there.
Thank you @hotelshelter

hotel was good but balcony was full of dust
complimentary breakfast has very limited options .Serving staff is also very slow

We organized a wedding here and received extremely poor customer service from the reception. They didn't have enough people to help us with the luggage and after waiting for 10 minutes, the receptionist was extremely rude, not ready to talk to us regarding this issue, telling us that we are not the main guest and he will only talk to them and all their workers are busy attending other work. Event areas were not cleaned well and if something fell on the floor, there was no one to immediately address the cleaning. Rooms in this hotel are in poor condition, tiles are coming off, ceiling leaks, people got stuck in lift several times and room key cards also not working properly for all rooms.

As per the offered price facilitaties are not upto the mark.
There was a lot of noise of construction on above floor whole night , we got restless and called the reception and they lied that no its not at our hotel.
Basic atticates missing. Rest rooms are good and close to station if you need to catch an early morning train

Honest Review:
Good things: 1.Parking availability
2.location is good.
Negatives: 1. they don't give extra folding bedding, they will put a dirty mat on ground and provide very light coats which can't withstand cold weather. I have to call reception at 3 am and then they gave proper coat which initially they refused to provide. couldn't sleep well due to their bad management.
2. Room are old and not proper maintained.
3. complimentary breakfast is ok,which started around 9am and not much options (paratha, curd,poha,upma).
4.They are very upfront to tell that they will not provide services like folding bedding and quilts for extra guest,which is very rude.

The rooms were overpriced and not in the greatest condition, the floor was wobbly and the floor tiles were coming off. The bed wasn't comfortable to be slept in and were dirty. The bathroom and toilets were not fixed with good plumbing, also the toiletries provided were of bad quality. For a price of Rs 4000 the service and room was terrible