/Haryana/Hotel

Hotel Luxury Stay

plot number 142, Sector 38, Gurugram, Haryana 122003, India

Hotel Luxury Stay
Hotel
4.4
90 reviews
8 comments
Orientation directions
C2PX+F3 Gurugram, Haryana, India
bhartiyanari.in
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Ankur Agrawal
Ankur Agrawal
The hotel was quite clean and room were sanitised and staff service was also nice. Will definitely recommend staying at this place.
T S B
T S B208 days ago
Location is very accessible.

Hotel is Big and spacious.

Rooms are spacious.

But SERVICE IS PATHETIC.

BEDSHEETS and Pillow covers were not changed. They were filthy dirty, and had bad wrinkles.

Amenities like TV had no remotes.

No Soaps and Shampoo provided. 1 handwash and 1 refilled lotion was all.

Towel was not provided before.

Floor was not wiped.

TOILETS WERE CLEAN - THANK GOD.

So overall in COVID Times I will not come back to this hotel again, despite for 700 a night.

The rooms are not washed, wiped, cleaned, bedsheets changed. This can let you get the virus if someone infected stays here before you. Or maybe to you through me.

I m sleeping with my tshirt below my head and no direct contact with the bedsheet.

All in all ROOMS ARE GOOD. HOTEL IS GREAT. HOUSEKEEPING IS BAD, SORRY WORSE.
Rishabh Jain
Rishabh Jain208 days ago
Pathetic experience. Rooms are dirty, no handwash, no toothpaste and no service. When complained they just offer refund and don't bother looking after the problems.

AC is not working in many rooms and too many mosquitoes.
Mohit Dhanwani
Mohit Dhanwani361 days ago
Pathetic stay at the hotel, first they denied entry while booking through OYO app and asked me to pay extra amount. Have to take my luggage to my room where TV was not working properly, no soap, hand wash was there in the room. Even kitchen services were stopped without informing prior. In the end they added someone else bill in my food bill, luckily i checked and caught them. Beware and avoid this place.
Arya Sahu
Arya Sahu1 year ago
Good experience. The staff is polite and understanding.
Friends & Company
Friends & Company2 years ago
Awesome stay and one of the best hospitality...Thank You Rahul
Amrish Kumar
Amrish Kumar2 years ago
Starting from the staff, they are very helping, always ready to assist you, kind, friendly.Front desk staff RAJ was very kind and professional.
Check-in is done fast.
Cleanliness is maintained everywhere.
Parking for two wheelers is available inside the property. Lift is available.
Also room are good to stay, clean room with large window is there to give a good view. Washroom were clean and well. Maintained.
All the requests were handled with priority.
Talking about food, i ordered chilli potato and portion and taste was really good.
All the room service request were handled within time.
Rates of meny is reasonable. You can also order from outside if want.
Market is also nearby, it takes 5 min to the market.

(please don't mind the pictures/ it was taken at rhe time of check out)
Dixit Mahajan
Dixit Mahajan2 years ago
worst experience in this hotel. highly not recommended. firstly room was dirty. the wall scenery was fallen on the floor. bed mattress was broken. room was full of smoking smell. even the corridor area was full of smoking smell. shower was broken. even then soap dispenser was also not working. bedsheet and pillow were dirty tooo.
No dustbin, no towel, no electric kettle, no water bottle.

now comes to the complimentary breakfast, during checkin i asked hotel staff what was the breakfast today. he said it was buffet including pasta and all. when i went for breakfast they don't it was not buffet they only have bread butter(local cheap quality artificial butter not amul or mother dairy) and parantha only and visitor over there shouting at staff because they don't have enough breakfast. they are arranging from outside. highly nor recommended and don't spoil your trip
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