Regenta Resort Bhuj by Royal Orchid

They offered us first a family room. Which later they cancelled and gave us two room. They gave us free breakfast with stay in our stay package, but later they gave us bill for extra breakfast we did, also gave an excuse that buffet also has some limit. I wont recommend anyone this hotel. Hope they make their service better in future. The rooms are good, but hospitality’s very bad. The way they talk. Very very big mistake of mine.

I would not recommend this place for stay. Worst experience ever rather stay at any samaj wadi or temple.
Hotel is located near railway station but area is not good. No shops or eateries nearby.
Staff and reception experience:
Not a friendly staff. When I complain about anything they would just argue back and instead of solving the issue.
Food: I called at reception to know whats available for lunch, he said north indian, chinese and thali is available. Upon reaching i found out only north indian food is available. Even in that only chapati available. No naan or tandoor.
I felt cheated just before checking in ro the hotel.
Dinner: food quantity is less. Dont order paneer items only 3-4 pcs of paneer rest is all onions and capsicums. Onion dish served on side was having poor quality onions.
Next day morning breakfast, only 3 options available. Onion paratha, poha and bread butter. Out of which poha was not good. Onion paratha were not hot, later he bought hot ones when i was done eating.
No tissue papers on the tables during all the meals.
Worst experience on tea: posted a picture of smallest cutting tea paper cup. I haven't seen such a small cup served ever in any hotel for tea and coffee. Its like beg for tea every 2 secs to refill it. Why cant they just put the kattle on the table so we take it ourself.
Car wash request: we requested for a car wash to person at the hotel. He was ready to do that for extra payment. But person at the reception had their ego so they didnt allow him to wash our car. Giving excuses like they are busy where is hotel was vacant and there was no rush.
Room service:
Tv was not working. They fixed it later.
Nothing waa filled in the room for tea coffee. Posting a picture as well for you to see. Bath towels were so hard, it could scrap off your skin if used.

The hospitality given made us feel like it was home and not a hotel. Staff is very courteous, considerate and went out of their way to make us comfortable, even permitting us a noisy dancefilled last night here, a bonfire every night, dinner on the lawns. And the use of the lobby for the day till we each were dropped off at various odd hours. Served us dabeli while we waited, too!! Definitely coming back

Thank you for your hospitality & kindness!

Great location, wonderful spread of buffet particularly Indian food. Rooms are clean, but need maintenance for small but important things such as AC making noise, refrigerator being noisy, leaking flush etc.
Most of the complaints were attended to promptly. However a few which were easy to fix, were ignored which was not appreciated.
Overall a very pleasant experience.
One thing that troubled us was loud music at the various functions in their lawns till late at night

Don't recommend for a group travel. They served the food prepared previous day and all my friends are unknowingly, they didn't provide the services they promised. Not even some camp fire when it was so cold in night and all our plans of dance and fire went in vain.
When asked why they are not keeping up their promise all they asked us was - Is PM keeping up all his promises?

Didn't expect this answer...

One of the best hotel to stay in Bhuj, close to railway station. Ower Mr.Devraj ji is very humble person and staff of the hotel are very helpful, food is delicious, rooms are clean and big. They also provide vehicles for local tours at very reasonable price, overall good experience would definitely recommend this hotel 👍

Moderate hotel. Plus points 1) Hot water available 2) Staff is amiable. Negative 1) The bed in length is small 2) rooms are dirty. 3) No lift, stairs are too high, difficult for aged people to climb. Medium hotel.