Ginger Vadodara RCR

we experience a bad service.
1. the room was not prepared. ac cooling issues were there. we think we get lower rated than our payment.
2. the bathroom door got locked and then we needed to break it.
3. there were no plug inside bathroom
4. there were no towel
5. for water at late night we got asked to refill although we have paid executive and we never received such request previously.
6. although service staff was good. they were coming to solve the problem. but it was too many problems still we didn't get room change even though we requested thrice.

Rooms are small. It was given only one digital key to open room and electricity. AC will shut off and guest don't remember to turn on AC everytime. Iron board, safe or iron are not in room.
Lobby carpet was extremely dirty and very poor lighting.
Wash basin sink had cracks. Wifi didn't work.
Morning breakfast was good. Many of the items were repeated. Like fresh watermelon 🍉 juice methi water ajwain water idli. Limited selection of bread only one type of jam for both days. When a guest is living more than two days guest need change. Omlette was good.
Lunch was very good. Good Punjabi dishes included. Salad was good.

Worst hotel ever seen, dirty & smelly corridor, Cockroachs in room and even in dining hall, dirty pillow covers, highly unprofessional staff they don't even know the basic manners, better to stay in dharamshala rather in this hotel. Chargeable dental kit & saving kit.

Horrible hotel. Extremely slow service. Non courteous staff. Broken furniture. Extremely slow room cleaning. Dirty. We had a very difficult and horrible experience. Do NOT book this hotel at all.

Wonderful place, wonderful people , awesome food. Thank you Ginger for the warm reception accorded to me. The restaurant manager and staff were really kind and helpful. I will definitely check in again when I visit next time.

Nice cossy room for execitives or working people or signle person who want to get fresh n have good night sleep after whole day of work. Staff is good. Room service is good. Room r small little but it is good. Bathroom r spacing clean. No toiletries have to buy n no towels n all. They have resturant down where u can have good food but it is little pricey.

Stayed in the hotel recently in Room No.202. The check-in took more than 25 minutes to complete. The room that was allotted was not cleaned and I could see newspaper thrown around, used water bottles, used soap, dusty floor etc., Further, the door of the big window was dangerously opening to outside without any grills or protection. In spite of my reminders to the reception / maintenance team they never cared to rectify.

The main door lock system was not working and every time I had to open the main door , they used send somebody with the master key.

There was not hot water available in the evening as well as in the morning. it was just lukewarm.

Maintenance is just horrible, and I am surprised that, Ginger Hotel belongs to Tata Enterprises.

Worst experience.. rooms are small, TV dnt work, AC is there but dnt work, water not there no fans, food is not cooked properly.. Tata's are providing such a bad experience, never expected with so much money you are providing low 1star grade experience.