OYO Varsha Grand Residence

Check in experience was smooth. The staff is polite. The room wasnt clean and sheets were dirty.

The app has stated to pay 700rs, but upon reaching the OYO stay the owner of the OYO had said that the room doesn’t cost me 700 but it is ₹1000 for nonAC and 1200/- for AC room. He also stated that OYO would charge me 13% GST and i will be not getting any profit for the amount you have paid. So out off choice and tiredness we agreed to paid 1200/- to the oyo room. And the stay was also not upto the mark for the amount paid as the bedsheets were not properly washed ( i cant even say if those were washed or not) and there were insects all round the room. So I sincerely request the OYO team to find a solution for this problem so that no other person would be facing the problem.

Rooms are not hygenic and bedsheets are dirty. They have not been cleaned neatly and taken extra money from me and saying that Oyo application is not working properly and its shows less amount. If u want to stay you have to pay extra money and they collected 1500 extra excluding the amount paid in Oyo app while booking. And i tried to contact customer care and after waiting for early 25 min they disconnected the call by not giving any response they put my call hold for 20 min. This is the worst type I have faced issue till now. From next time I won't recommend this app to any of my frds and coligues, no proper response from support team also. Not Even responding the calls and not even handelling the Oyo hotels properly. I recommend you to change your support team and rectify the issues ae early as possible

Asked extra money by saying the booked price was offered by OYO not our property checkin at this price is not possible like that they said. Is it understanding between OYO and their partners? Is it OYO and their partner business formula ? If OYO is transparent then they should remove the properties who denies check by stating above reason from their list?

Rooms are very dirty, full of cockroach, bathroom commod was also broken. Bedsheets there are holes due to the cigarette ash and when we asked to change the room,their staffs are told there are no other rooms available. Firstly when we checked in that time they were asking for an extra 300 money for entry purposes and told OYO also agree on this. When I started to speak with OYO customer care they agreed and denied 300 rupees. They spoke with the internal team with the local language, so I am not able to understand their language. OYO service is very good, but due to the poor quality and money minded person in the hotel, OYO is getting less business. Kindly take action and stop harassing the visitors who need peace and rest.

I booked a classic room for three nights in this hotel using the OYO app, and because it was my first booking via the app, I received a significant discount. I was satisfied with my booking and paid before going there. I went there late at night for personal reasons. When I entered and told him that I had reserved a room and had already paid. He at reception stated that "the money you paid online was not enough to offer you the room for three days" and required an additional 700 to access the room. I questioned him how you could demand more money when I had paid according to the booking plan in the OYO app and advised him to contact OYO Customer Service. He stated that he called OYO services earlier in order to have the client cease or pay extra money. In the middle of the night, he disrespectfully told me to call oyo services and cancel the appointment without any human courtesy. No one responded when I contacted services. I couldn't figure out what to do, and I had an exam the next day. I asked him why you were demanding more money from clients when you could have dealings with OYO administration for the money to keep your hotel running. He bluntly stated, "Go out and cancel the booking; we will not allow you for the money you paid according to OYO." He stated that if you cancel the reservation, nothing would happen to my hotel because many couples come to us on a regular basis. I feel betrayed, and I'm not sure where I should go and paid extra money. Despite the fact that I paid according to OYO rules and paid extra, even though he offered me the worst room, which is less comfortable. They said on the app that they provide amenities such as hot water, cleaning, and air conditioning, but I discovered none of these and they are not responsible for our stuff that were in the locked room. Even though i found some worms in the rest room. The receptionists were quite cruel and merciless to me, leaving me emotionally damaged. While I was checking out, the owner approached me and requested me to give 5 ratings, which I did. I do not recommend using the OYO app and, in particular, do not stay at the Varsha Grand in Guntur.

After booking in Oyo extra money to be paid otherwise no room. In room there are cocroahes. Beds and pillows are not clean. No minimum service like drinking water, soap or shampoo available. Worst experience for me.

The room prices were differs from the OYO application and Hotel, In OYO Application if it shown Rs. 450, The Hotel staff asking more money than that which is Rs. 300 more, the quality of room depends, how much you may pay etc to the staff or else you may not get proper A/c, Mobile signal & other room services and even you wont get room spray, their behaviors will changes based on the etc. pay. up on your request only you may get the room at the end or or else they may deny to give the room.

Simple Varsha Grand Residence is not OYO.