Had a very bad experience with bas regency recently. We booked two rooms via oyo app and payment was also done. After a really long tiring drive all the way from kerala when we reached at the hotel at around 8 pm first problem we faced was with parking space.. When we somehow managed to get a parking space we were denied entry by the hotel staff. The person at the reception was very rude with a very bad attitude towards us. He simply told that the rooms were already given up to a marriage team. He was least bothered about the payment we have already done for the rooms and asked us to complaint if we wish to. Oyo customer service at that moment was also very disappointing.
Abhishek Nair275 days ago
Very poor reception....Totally unacceptable way of receiving guest ..They are very irresponsible....Never book through any of the online platforms as the hotel decides to cancel your paid booking by themself and they ask you to complaint to anyone you want.....they don't care whether you have paid or not ...they say that they decide the hotel booking...they will confirm your booking before arrival and once you reach the destination,no rooms will be available...
Abdul Majid305 days ago
Gave confirmation online but the room was given to someone else when we arrived. Oyo support response was ‘sorry’
Dont know what to say these guys, went through so much trouble by booking here.
Sincere advice just avoid this hotel.
Charan kumar305 days ago
It's not good I.. I think they are not maintaining well bcoz I saw the rooms which are attached to stage.. so they are so ugly without furniture with out cot and without mirror
Crazy Tours336 days ago
Don’t book online they will not honour that . I booked 2 rooms for my parents on 9th June 2022 but they rejected it and demanded 3000 per room as they have demand. I got fooled .. be aware of these cheeters
Pandit Kale1 year ago
It's fake website. They first give good discount on booking . And on second booking they give spam or fake hotels wirh good rating. In night when I reach the hotel with my family they refuse me to give the room even I done full payment. It's not money matter but at night in unknown places what should you do e tp search the new hotel. I never request for refund one day they also get same. OmSairam
Moses Kumar1 year ago
Room was very good , but staff is very rude , staff came to my room night at 1:30am and asking me to pay room rent , this is not at all good , the clerk is behaving very rude to customers
Mopuru Sathish1 year ago
Nice Rooms well maintenance overall super Receiving good service super
Oyo support response was ‘sorry’
Dont know what to say these guys, went through so much trouble by booking here.
Sincere advice just avoid this hotel.