Saroja Multi-Speciality Hospital

Worst service and attitude at the core. I went to visit an orthopedic doc named Mr. Simon.

Firstly, the waiting time is around 2-3 hrs, after getting exhausted in the long waiting time you need to hear the doctor’s tantrums. To conclude, the visit was an utter waste of time and money.

Very bad experience treatment is good but Urology department in a godown Standing hours and hours no air circulation pathway Significantly no humanity need from the authority.

Great & continuing support for my first delivery from the Gynaecology dept. I am really grateful to Dr. Meera, all the labour room nurses & staff, Theatre nurses & staff, NICU nurses & staff, Dr. Vinaya and the first floor nurses for helping me throughout my delivery and stay which lasted a week.

"The Real MAESTRO of ENT Surgery",...Dr. Arun Kumar P.T did Adenoid surgery of my son at his age of 05, sinus surgery of my wife 3 years back and my nasal surgery 03 days back in Saroja Hospital. Moreover, I had already recommended the Dr. to many of my relatives and friends (patients age varies from 06 months babies to aged parents). All of them are 100% satisfied and having very relaxed life after the surgeries. Hats off to Dr. Arun Kumar Sir for his long tremendous practice as the No.1 ENT Surgeon in Kerala as well as the perfectionist in surgery. No doubts....the Doctor is the ultimate solution for your ENT related issues. In addition, the Madam in charge of Insurance Section is delivering the best service. All the Nursing Staff providing service to Ward/Room, Recovery/Theatre section etc. are showing high attention and care to the patients. The front office, the cleaning staff etc. are also contributing their best for the smooth performance of the hospital.

On 29-12-2022, I underwent an endoscopy test for my throat. As it required to use the flexi cable via nose for the test, the assistant (a lady) to the ENT doctor (Arun Kumar) stuffed 3 pieces of cotton clothes each on two nose holes. In the procedure room, the assistant took these pieces from my nose, however, she forgot to remove one piece from my right nose hole. The procedure was done using the flexi endoscopy via my left nose hole. Post the procedure, I left home but I constantly had some uneasiness feeling . I thought it was due to the procedure. The next day I felt some congestion in my right nose hole and I sneezed. The piece of cloth that was left inside my right nose hole came out (see attached image). My experience is really bad and I don’t recommend anyone to the ENT section. The doctor’s (Arun Kumar) behaviour was also rude. In the procedure room, I heard him saying about other patient who was uncomfortable/scared in doing the procedure. The doctor said the following about the patient - “ayalku vatta” (which translates to “he’s mad”). I’ve never heard any doctor saying any such things about a patient. Purely unprofessional.

On 19 and 21 st visited the hospital to consult with surgeon for the prolonged wound in the Left thumbnail due to coronary and diabetic ailment. The GM of the hospital Sri. Balahandran done all the fecility to consult with the surgeon Mr. Kesavan Namboodiri.
He attended and examines the history of lab reports and diagnosis of previous Doctor. He himself opened the wound taken all the puzz and dressed. The staff members also very patients friendly. I am also a hospital privilage card owner and got 15% discount.

Compared to other hospital one thing I have to say behavior to patients is good. Cleanliness should improve. also, the privacy of patients should consider as top most priority

Bad experience regarding Administration of hospital..
02 days prior booking patients those who are pre-planned to consult particular doctor has always the privilege to see first whenever they comes.. those emergency patients coming on that particular day has to wait for atleast 03 to 04 hrs after paying the charges..
The hospital is least bothered of those patients those who are coming on that day for emergency..hope might be charging more fees for consultation for prior booking..
Secondly the reception works as if it's run by a govt administration..a feeling of entering some govt offices..
Felt more need of experienced staff in this hospital.. decent mannered and polite behaviour..
Anyway thanks for all this corporate hospitals which is fed by lots of patients..