Studio Pepperfry
Ground Floor, Westend Pearl Building Hitech City Road, Kothaguda, next to Google Building, Hyderabad, Telangana 500084, India
3.7
751 reviews
8 comments
F95F+66 Hyderabad, Telangana, India
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Monday: 11–21
Tuesday: 11–21
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I ordered 2 Sleepyhead mattresses worth Rs 20K last week as the product is recommended by the company for back pains. Mattresses were delivered today so I spent roughly 20 minutes in unboxing and unpacking the mattresses as unlike other manufacturers no installation service is offered by either Sleepyhead or Pepperfry. I did all this work and waiting only to find out that Mattresses were shipped to me without any QC. There is a either some kind of a spillage or soil mark streching from one end of the mattress to other. It is disappointing to see this dilapidated condition of a Rs 20K product and I can't even imagine about using these on the bed for my family.
I have asked the Store manager to initiate the Return order and Refund for these. The Store staff was helpful and supportive, they patiently listened to my issue over the phone, asked for a couple of pictures so that they can place the return order.