Urban Ladder

We had shifted to a new apartment and were looking for furniture stores with good quality and design and affordable prices. Especially during this pandemic situation, it was very difficult to find a good furniture store. Finally we found UrbanLadder’s website and went to the experience centre, where we were really impressed to see that the furnitures looked exactly the same as the ones we found on website. They have well trained staff who walked us through the options with high professionalism and filled us with necessary details, while granting us privacy to decide and discuss. We purchased all the furniture we needed and are really happy with how they enriched our home. They also delivered the products on time and the installation technicians were highly professional and carefully handling the furnitures. We appreciate they wearing masks all time.

Special Thanks to Mr.Sheik Dawood, the design consultant who was ensuring the smooth service right from the purchase till the delivery.

- A Happy and Satisfied customer!!

Had a smooth customer experience at Urban Ladder. Had shortlisted few options online and visited the store. Mr. Farhan guided us well with the same in person. Professional, courteous and process oriented staff. Post delivery assembly was also done well.

Would recommend a visit mainly for their varied options.

A wide range of products were available to suit different tastes and comfort levels. It was a very impressive selection of products and the quality was excellent. We were pleasantly surprised by the quality of customer service. Every detail we needed was provided to us right away, and staff members were polite and courteous. Immediately, I bought two products from Urban Ladder. The quality is excellent. It's a really cool and trendy piece of furniture store.

Great experience with Urban Ladder, Kodambakkam. Lot of options in the shop as well as online. Mr. Farhaan was very helpful in explaining the different models and helped us choose the right one for us.
Delivery and installation were earlier than expected... again a thorough professional job.
Thank you

We had visited Nungambakkam showroom.pn 9th Oct 2022 for ordering Sofa and Queen Cot. Was Greeted by Mr.Zahir Sahil. He was very soft and had good knowledge of items. Based on our Budget he guided us properly and gave us good selection.
Delivery was before time and materials were packed and delivered carefully. Thanks to Entire team for their support.

Don't buy from urban ladder, they will not send the one u ordered... Actually we don't like to buy in online so we visited store here and after seeing the coat we booked even though it's above our budget... They simply took order with full payment and after 4 days delivered directly to our address... With full trust we paid and booked but they sent totally different wood color which looking so cheap wood.. We complained and asked to take back aa we ordered real teakwood one and they said keep it for now we will raise complaint and change it but later changed the words simply only damage one comes under warranty to replace... We complained at the delivery time itself as it's not wat we ordered.. Also we didn't buy it online, it's ordered in store and assured us for same... Now simply changing words after payment... Wen we spending 25000 on a product without satisfaction how could you people cheat customers... Better close ur business... Otherwise we check it once stock ready in store then only we pay and buy if it's good quality wise and look wise... This is truly cheating

Your Order with Urban Ladder #T174477402
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Today we went to shop to purchase sofa but the store staff behaviour is ridiculous. The sales person judging the people by their attire and what you are wearing. If you wear Western outfit and you look trendy they would please you and do their service, if you are in traditional and normal wear they don't even consider you as a customer. You can just go and come without any response from store staffs. It would better if you buy some western clothes and then go to the shop and buy sofa. So that you can get some proper response from the store staffs.
NEVER SUGGEST URBAN LADDER TO ANY BODY STRICTLY, IN UR OWN COUNTRY IF YOU WEAR INDIAN WEAR THERE IS ZERO RESPECT, ALL RESPECT FOR WESTERN OUTFITS HOW SILLY PEOPLE LIKE THESE DOING BUSINESS IN INDIA.

Kind advice to management who appointed this staffs would better recruit some staffs from road side shops they can even do their duty without judging the customer based on attire.

Absolutely poor customer support. I've been trying to return a low quality cot for the last ten days, still no one has come to take it back. This despite telling them repeatedly of a medical emergency at home. Disappointing to see this kind of customer service and inaction. Would not recommend to purchase from here. They're putting us through insane levels of stress as a customer.