Sanyal Dental Care and Polyclinic

I do have any previous experience with the doctor, but i stay in the same block and booked an appointment for my child at 1.30 pm. To my surprise the front desk person billed me Rs 500 even before the consultation. I paid and waited.
I realized that the doctor was busy and already doing some surgery inside so very politely asked the front desk person for the waiting time at 2pm, already 30 mins passed the appointment time. The front desk person said 10 to 15 mins, so I decided to wait. After 10/15 mins, I realized the doctor was still busy with the surgery. So I asked very politely to the front desk person that I have to take a leave, as I have office meetings. So I asked for a refund.
The person did return the Rs 500 but started to say that you need to wait everywhere in all clinics etc and very rudely started to argue.
First of all no offence to the doctor, she was obviously doing her work no issues with that. Secondly if you know that the doctor is doing surgery which is time consuming and when I am continuously telling you that I have a heart stop at 2.15pm, you could have told me to come back later. Why did you make an appointment at 1.30pm and also kept holding me back with false expectations ?? And if you think this is normal, then sorry you have to change that expectation and try to stick to the time, waiting indefinitely is not acceptable , all of us has to change this attitude.
And please do not bill people before consulting

Dear Mr. Indranil Roy,

First of all, we would like to thank you for your frank opinion as well as feedback about our services. Your feedback is extrememely valuable to us and help us learn. I personally apologise to you for the inconvinience caused due to the delay.

Having said that, let me inform you, that, in any standard private clinic/hospital/health care service providing organization, it is a standard protocol to bill the patient/patient party in advance, before the consultation with the doctor. So, logically speaking, there can't be any "element of surprise"in it.

Let me furthur inform you, that while there was no "conscious intention" to take your valuable time for granted, but at times, making an accurate prediction regarding the duration of the treatment, being done on the previous patient, is practically impossible, since, there are some treatment procedures, which do take longer than the expected time duration. So it is comparatively safe and highly advisable to visit any doctors' clinic/chamber or any hospital/healthcare institution, with some buffer time in hand, or else, you can inform about your urgency to the front office at the time of booking of your appointment, so that everybody is informed beforehand and are able to assist you in a much better way !

Nevertheless, we promise to take you through a far better experience, in case you visit us the next time.

Sincere apologies to you again for everything, and thanking you again for helping us learning better means. :)

Do not stop yourself from consulting us, and let us know in case of any assistance that you may need in the future.

Stay healthy and safe.

Do visit us again ! :)

I am writing this review just after returning from the clinic as very satisfied with the overall experience.
I had gone there for removing the braces. It was done with the smoothest way possible.
Dentist ma'am is very professional and humble.
One important point is the overall management and staff behaviour. Starting from booking the slot to the end of the process,they managed it really well. We were constantly notified and reminded on the schedule of appointment.
Would highly recommend all.
Also I would like to visit if needed..but hope not required in future😜

I had an amazing experience...I would recommend this to everyone who needs dental care.

Met Dr Shatabdi when I had a dental emergency, but the way I was taken care of was extremely professional and very assuring. I wish her all the success in her profession and in life.

Dr Chattopadhyay was very gentle in dealing with my tooth extraction. After the procedure, I followed exactly what she asked me to which resulted in better healing. I would definitely go back as I have some more issues to be treated. Would recommend people to visit the clinic in case you have been suffering with dental issues for sometime.

Dont go to the clinic just seeing the reviews. A very bad experienced after doing my root canal here. She is a horrible dentist. She is only after money. Reply to your comment, mam, what complications was there which you mentioned earlier can you please explain? Don't write any false statement here. Before doing the root canal I clearly mentioned that I am moving out from the city, I don't have much time to give on multiple sessions and you said it won't be a problem and keep on calling me for doing the root canal. You can checked out with your assistance that how many times he called me in a single day. I had a little bit infection and you said you cleaned it, there is no more problems and we can go for a root canal. You have not mentioned any complications that time. Instate of that you told "it won't be a any problem in future". just because of your improper way of root canal procedure, I took my tooth out today. It's not been a year yet. It's only your fault. Dont blame on the patients, instate of that accept your fault. Patients are comming to you just because they trust you.I did the same too. I am not a dentist, what ever you said I followed that. Now dont blame on me just because I am not in the same city and can not visit to you. Pathetic.

The way mam handled my braces treatment was really unexpected . Even I loved the couple . The way they are handling the situation is really what every patient want from the doctors . Loved this clinic