ONE STOP AUTO SPA
85, 354, Purbachal Kalitala Rd, Kalikapur, Haltu, Kolkata, West Bengal 700078, India
4.6
144 reviews
8 comments
G93X+V9 Kolkata, West Bengal, India
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Monday: Close
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–19
Saturday: 9–19
Sunday: 9–19
Tuesday: 9–19
Wedneasday: 9–19
Thursday: 9–19
Friday: 9–19
Saturday: 9–19
Sunday: 9–19
1. When the quality of work delivered was as much as promised or beyond.
2. When the customer experience has been delightful
3. When the return is worth the money and time spent.
ONE STOP AUTO SPA has met all the criteria mentioned above.
I chanced upon it on the internet. Ofcourse, since I am very choosy and finicky when it comes to my vehicles, I had my initial apprehensions. However I chose to give it a shot. To my surprise, they delivered to my complete satisfaction.
The staff was very polite and extremely well-behaved. They were patient and did their job diligently. There was no sign of hurry to complete the job.
I got both the interior & exterior cleaned and polished.
The cleaning was done thoroughly and meticulously. The interiors were polished to shine!
Now comes the main customer experience bit.
It was a long rainy day they spent cleaning my car. The technicians missed on waxing my car and thus i didnt get tge shine I expected. When i gave the owner, Mr Yadav, my feedback, he immediately jumped into action, checked the worksheet that his staff had filled in and saw that they had indeed not done it. He immediately apologized and sent the staff back with all the equipment in an hour and got the job done. This was the turn-around point of my opinion for O.S.A.S. The staff who came spent 3 hours on my car till it sparkled!
This kind of customer experience is what creates the difference between the best and the rest!
I wish they keep up the same quality of work and same standard of customer experience!
But a bit on costlier side...
But overall a good job done with good equipments and experts......
Rajesh ji, the owner, is very passionate about his business, having in-depth knowledge of car detailing. His assistant Suman does a good job in assessing requirements and suggesting the appropriate package. They have a tie-up with a garage for repair work as well.
Overall, it is a one stop shop for car maintenance. The only con is location. However, one can opt for their pick up service.