SIXT RENT A CAR . Self drive car in jaipur Rental car service
Plont no B-94 shivpuri, near subodh collage, near sanganer, airport, Jaipur, Rajasthan 302022, India
4.9
2 reviews
8 comments
RR87+QG Jaipur, Rajasthan, India
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2
Thanks a alot
The car was delivered to the hotel at around 5 pm where we were staying in Jaipur, at no extra cost. We were to leave early next morning. We found that the wipers were not cleaning the windscreen very well. We also found that one passenger window wasn't rolling up, nor down; it was just stuck in the middle. So I called Sixt and was told that this happens in cold weather; but I insisted that it be repaired - we were opposite a bazaar when this happened. Meanwhile, the battery died and the car wouldn't start either!
I was really disappointed and asked them to replace the car with a better one.
Lokesh and Riyaz arrived within 30 minutes from their offices, sprayed the rubber beading on all windows to release these glasses, replaced the battery, no questions asked. They also helped us get a tank full of diesel, and on Tonk Road, and replaced the wipers with brand new ones.
Sachin was very helpful when, at one Toll Gate, the FastTag ran out of currency. He loaded the account within 15 minutes, while we had some chai, and we were off again.
Things can go wrong. Not every owner maintains the cars well. It was also festival season, so Sixt may not have had time to check everything properly.
The speed at which, and the way in which, issues are resolved make all the difference. We had no further trouble during our 1,300 kms journey through Rajasthan. These folks were available 24x7 on phones to address any issues that we faced, and give us much needed suggestions on the go. Very pleasant experience.
I only wish these guys keep some cotton cloth with which users can wipe the windshield, especially in winter, and generally clean the car, when required.
I got my refund of the security deposit, after adjusting Toll paid on FastTag, even as I reached home in Bangalore. No issues whatsoever, here. Refund within 24 hours, as promised.