MG Motor India - Service Center

A Service Center is where the real Commitment of any organisation to customer service gets revealed. On this parameter the MG service center deserves 10/10. The staff is very friendly and efficient. The timelines are shared realistically and Services delivered in the stipulated time. The ambience is very inviting. All protocols for Covid-19 spread prevention are followed with strict diligence. Overall a great place to get you beloved MG taken care of.

Dissatisfied with the first service experience of my Hector car on 25th Feb 21. It's workshops like these that discourage people like us to buy MG cars in the future or to recommend others from buying MG cars.
The executives are polite but service quality is bad. They scratched my car in the first service. Though they changed the parts that they scratched, free of cost.
Also, they didn't ask me about my driving experience since it's a new car or if I had any issues with the car. When I told one of the executives that the car feels a bit laggy, his reply was "this is expected from the 'Hector DCT' model".

Wow! That's very encouraging MG. Nice way to promote your brand.

Moreover, they Didn't even tell me what they did during the first service at the end of the service. Just handed over the bill to me. (Which of course was zero since I had bought the service package). The bill didn't mention any details either. Just had the service cost of 400/- Rs.

Shows complete 'We don't care attitude of the workshop'.

Couldn't even get my accessories fitted since according to them the person who fits the accessories had left for some showroom visit and it was just 5:00 ish. I had informed them about the accessories days before, at the time of scheduling the service. Shows complete disrespect for the other persons time. Careless attitude.

Buying MG was a mistake purely cuz of the after sales service attitude and pathetic service experience.

Better to avoid Cargo Kutch Motors workshop, Gurgaon

No pickup and drop service available. I booked slot for service through app. But executive call me and told me no slot available for tomorrow. There is technical fault on app. If you want to service your car tomorrow, then you have to come .
After dropping my car , they denied to drop me. Give me excuse that no driver is available.

Kia denied test drive saying home far from 10+ km. I wonder if they will give service also post sale. Beware, I am thinking to drop Kia - lazy customer service even before sale

My issue has been resolved and I'm satisfied with the work done by the general manager Shri Vikram Suri Ji he has resolved my issue and handed over my car to me on promised time I appreciate his work and sincerity (though we had some misunderstanding initially he's politely resolved all my queries and I appreciate and I am thankful to Morris garages (MG) and Shri Vikram Suri Ji( GM) Mr Deepak (service manager) and Ms. Sonica (service advisory) for amazing customer satisfactory service. Thank you.

Staff are always busy, they expect you plan your vehicle's running repair work also with pre appointment. If you visit them without appointment for running repair, their face, their way of talking will unpleasant and unwelcome.

Worst service station ever

Kapil not at all supportive

Car picked up but for drop they took 3 days stil car is in the service station

Really bad

Very very poor service. No profesional staff