7th Heaven cake shop
Saraiyaganj tower Near besides Reliance Trend mall UB TOWER, Bihar 842001, India
4.7
289 reviews
8 comments
49GP+VQ Muzaffarpur, Bihar, India
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Monday: 9–22
Tuesday: 9–22
Wedneasday: 9–22
Thursday: 9–22
Friday: 9–22
Saturday: 9–22
Sunday: 9–22
Tuesday: 9–22
Wedneasday: 9–22
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Sunday: 9–22
#AewsomeExperience
The person i contacted was a gentleman and understood the requirement minutely and get that delivered.
Thanks for making our functions tasteful.
I am updating my reviews based on few recent experiences. The above review was based on the first ever order which I placed with them but later when I ordered for other occasions it turned out to be disappointing. No issues with the cake when it comes to taste or implementation of the design which you request but when I received the cake it always came in disoriented State. Somehow me and my husband fixed it.The reason I was given was the roads of my colony is not good ..the temparature during the day time is high in summers so cake is melting but my question is when you have agreed and are in a business of making desinger cakes then why can't you ensure during the delivery the cake doesn't get damaged as that is what the customer is waiting for.
Having such a business in muzaffarpur I am sure you are well aware of the roads condition and temperature during Summers and still you have agreed to do home delivery so is it my responsibility of getting a proper delivery or yours? Why don't you have that level of delivery system when a customer has already faced such disappointment twice but has still placed an order the third time trusting you and your words. If you have delivery issues and if you are not confident that you will be able to deliver the cake in same state as it was asked and made in then why don't you let he customer know before itself rather than the customer getting shocked after opening the box. Let them know to get home deliveries at their own risk.And if you still feel such safe deliveries are not possible in a place like muzaffarpur as conditions are averse don't do home deliveries please. Atleast the customer will be responsible for their orders. I am extremely unhappy with the reasons I was given for all 3 disoriented cakes which I got that too after promising this time such things won't be repeated.
I have added the picture of just one cake here as I don't have the pic or other two if possible I will try to find out and upload them as well just in case someone thinks this review is not a genuine one.
I am sure your business is flourishing and people like your service but based on my experiences I would still like to give you an advice- if you promise something to a customer either fulfill that or don't give such hopes .
Very small space and no parking space and also too costly.