Captain's Cafe

Pros : 1. Yummy food
2. Hygienic place
3. Polite and smart staff (something rare in Gwalior)
4. Swift orders ( ordered is served quickly)
5. THEY HIRE DIFFERENTLY ABLED STAFF. I loved this thing.

Cons : need to low down food prices just a bit. Even 15% lesser will be good. Too expensive for a city like Gwalior

We took a break at this place on our way back to Delhi for grabbing a quick lunch. The best part is that this place is just 5 mins from the highway... which makes it very attractive for intercity travelers who are bored from the obvious highway paratha and roti sabji options . The Kolkata cottage cheese burger is must for veggie lovers .... the ambiance is quite impressive with a pool view and airy terrace seating arrangement. The sandwiches are also quite filling!!

Really horrible experience for dinner in Captains cafe:
1. To pre-book a table, they asked to pay Rs. 500, only then they would reserve a table as the restaurant is very busy (It was barely 50% occupied when we reached at 8pm). They finally reserved a table for free when we questioned them.
2. Honey chilli potato was incredibly spicy (absolutely inedible). We asked them to take it back and replace immediately. Also asked them to make sure the rest of the order was less spicy.
3. Other dishes including Manchurian and Pad Thai were also spicy even after informing in advance.
4. They brought the Honey Chilli potato after we were done eating the rest of the food.
5. They had some local branded water called Jalnidhi in tiny 250ml bottles not even good quality mineral water.

WORST PLACE TO EAT IN GWALIOR

The worst dining experience in Gwalior. We ordered what we thought was a nice family meal, turned out to be a nightmare. The grilled chicken was raw upon arrival and was promptly sent back. To my horror, the same raw chicken was reheated and served back. I denied service. The pasta that my children had, had a strand of hair in the sauce. And the absolute highlight was that we asked for hakka noodles when we placed our order, we got weirdly cooked spaghetti after we finished the edible items of our order. Upon asking for the bill and enquiring whether I should pay for the chicken that was raw and the noodles we didn't touch, the manager said he's helpless. Tried calling the owner and even messaged him. No response so far.

DO NOT EAT HERE!!!

Ambiance is good but food is overpriced and taste depends on what you order, few dishes are tasty though few have very average taste. We ordered tomato yum soup that was really good.

Visited here on Feb 2022, experience no doubt was amazing but I wish if they can work a bit more on the authenticity of the dishes being served, out of all the dishes ordered, I personally found the fish and chips and the Cheese chilli toast the best out of the rest, ambiance is undoubtedly incredible, recommended

Great ambience.
Variety of food choices available.
Service is bit slow.

The place has great ambience and view. But for a cafe, it lacks the most basic aspects.
Firstly, the food isn't good. You'd find much better food for less at any other decent cafe.
Secondly, slow service and lack of kitchen staff makes the experience worse as you have to wait a ton to even get your starters or beverages/soups.
Lastly, the management except the servers is rude to a different extent. They won't accept mistakes yet keep on arguing with the customers. (Happened with me!)

Overall, that one star is only for the ambience.