ICICI Bank Omega 1, Greater Noida-Branch & ATM

Five star for BANK is a first for me and they deserve it. The experience with this branch was superb. This rating is for the branch and not for the bank as a whole. The staff is helpful. The branch manager is also helpful. Overall the branch is accesible, neat clean and helpful.

Very unlike of an ICICI Bank branch. Majority of the staffs are ladies, and they keep more busy on their mobile phones than the customers. No gender bias, but honest observation. Though it's very less crowded, you have to wait for at least half an hour to get even a simple task done.

Very bad attitude and ill behaved staff, especially the male who sits at the counter. He looks irritated doing normal work and looks like he is sitting by force. They don't stand ICICI's brand reputation and are spoiling it.

Very bad and arrogant staff. Especially Ms. Anshika. No customer service and misleads them all the time. First they should learn and understand their bank policy and processes before preaching them to their customers. Very Very disappointed on the services. 15-Jun-2022

Read a lot of bad and negative reviews about this branch on Google but surprisingly service was quick and girls behind counters were very knowledgeable and sharp.
I was very happy with whole experience there.

I deposited cash in cash deposit machine...Machine took the cash but amount not deposited in my account...Today i visited branch,they told me to write application and attach copy of atm receipt. I have done everything but still amount not deposited in my account..

Customer care numbers changed or IVRS does not have the appropriate options...
Home loan information regarding Yamuna expressway Industrial authority plots scheme not available in CP Branch Delhi ....

I have 16 years old account with ICICI Bank. In 2005-2006 this was the best bank - Great processes, great staff, great services. Now its 2021, and this is worse than govt banks. To be honest, I have opened an account in SBI greater Noida - which is far better than any branches of ICICI Gr. Noida. I have seen that there are 15+ employs in ICICI branch, but they cant handle 10+ customer, because they don't know processes, how-to-do-this, how-to-do-that. One of the employee in Omega branch did not even know how to issue an "instant-cheque-book" :-) forget about how to open an NPS account :-).