HDFC Bank
Plot No 11 New Colony, Udaipur Rd, College Road, Dungarpur, Rajasthan 314001, India
2.9
11 reviews
8 comments
VP25+G8 Dungarpur, Rajasthan, India
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Monday: 10–16
Tuesday: 10–16
Wedneasday: 10–16
Thursday: 10–16
Friday: 10–16
Saturday: 10–16
Sunday: Close
Tuesday: 10–16
Wedneasday: 10–16
Thursday: 10–16
Friday: 10–16
Saturday: 10–16
Sunday: Close
I have issue related to activating online transactions on my debit card.
I have tried this steps in my home using net banking without the help of this branch and the steps i followed were :
1) login to my netbanking
2) card section-> request -> set card usage ->
-> select a card -> continue-> daily domestic usage limits-> online usage -> toggle off to on -> set new online usage limit to “6000” -> continue ->
->entered pin for ATM and expiry date ->
->after submitting the all details i got the error “the debit card PIN, Expiry details entered by you are incorrect . Please enter the correct details”
3) then i tried to reset my pin and have followed below steps
-> pin regeneration -> selected my card -> after that i got otp on my mobile and visited to the ATM and changed my pin.
After resetting my pin i again tried step 2 from my own and again without the help of branch staff.
Again I got the same issue and after that i decided to visit this branch.
Believe me or not this branch is also trying to follow the same steps that i was trying at my home (it means they don’t have any extra privileges to resolve our issues).
This branch has no extra privileges other than that of net banking.
After trying 3-4 times they were also unable to resolve my issue and told me to wait for 24 hours to reactivate my ATM pin.
****Why i will wait for 24 hours….this is my money dude not yours m, we are paying you for ur services…..you are not doing charity work****
They asked the below details while troubleshooting my issue :
- customer id
- password
- atm pin (i am not expecting this)
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Advantage of this branch with the perspective of staff:
1] If you were working on that branch then this is best branch as there is nice air conditioner and there is no work load and no work pressure and no skills required to you to resolve the issues of your customer
2] Relaxed job
3] If there is any issue then customer has to run between branch and atm 4-5 times( yes this is customer problem as this is customer’s money not staff’s
Disadvantage of this branch with the perspective of staff :
1]Majak hai kya aram ki zindagi hai waha
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Advantage of this branch with the perspective of customer:
1] I am still finding and will update this review once i find any
Disadvantage of this branch with the perspective of customer:
1] Everything is getting worse in this branch
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