BMW Service Center Kolkata | OSL Prestige

Just make sure you know what you need for your car, else be ready to waste half a day and get yourself fleeced with unnecessary services.

The road to reach the service centre is a bumpy road that needs immediate repair. Rainy season it gets worse. The stomach hurts driving there. Have no clue why high brands like Benz, Audi , BMW n Volkswagen have chosen this location with terrible approach road for service centre.

Good service. I loved the hospitality. The location is too clingy and deep inside. the road access to the location from the main road is very poor.

Very expensive, they do not try to fix things but like to replace parts.

The service is very very very slow you can get a better service in Hero and Honda these guys are very very very slow
Dont service your bike from this service center also the road to get to this service is way to bad

Very bad experience till date. More than half the time, my car is at the service centre getting repaired. Waiting period is extremely long, they dont check the car properly. Sent my car for repair due to engine issue, they took 6 months to repair it. This year had a coolant leak issue causing white smoke, they gave me a 2L bill and pointed out another issue that steering rack was making noise. Got the car delivered yesterday and the following night, it shut off and had an ignition issue leaving me stranded. Sad to see such a premium car brand harassing its customers like this who spend their income to buy these high end cars. They NEVER keep parts with them and order it by taking advance from us and giving extremely long waiting periods. Horrible experience

This is Dr. TS Ghosh. Firstly the service centre doesn’t receive calls on the given number. Secondly I had to make repeated calls to a service co ordinator to fix my appointment and you get an appointment 15 days afterwards. Which is shocking in itself considering I needed a simple Brake Fluid change and not a regular service

Now after an appointment, I reached well in time at 1030AM. And was left waiting till 1230pm before I was given an estimate and attended to by my service coordinator. I will be considerate enough to refrain from taking his name here but this is extremely unprofessional to leave your customer waiting at the table while you are busy attending calls and looking in the computer without having the basic etiquette to reply to my questions. Extremely unprofessional and bad behaviour. The service coordinator should know that when you are talking to a person, you take your eyes off the screen and then have a talk. They don’t know how to value time, and all this inspite of an appointment.

They took an entire damn day to change just the brake fluid. And the service coordinator I was assigned was not even checking on the service and updating me about the estimated time remaining.
EXTREMELY UNSATISFIED WITH THE SERVICE.
The least I can expect is I am given an answer when I am asking the question. Such shoddy lethargic service and extreme disregard for punctuality is really not expected from any car brand, leave alone a luxury marquee like BMW.

If the process will take long it should be the basic courtesy of the coordinator to inform the customer about the expected time of completion and update the status. It’s me who had to repeatedly ask after 3 hours or so every time and even the answers were so half hearted and sometimes no response at all because the coordinator was not following up the service at all.

I also have a Hyundai which costs 5 times less than my BMW but their service frankly is 10 times better and and faster.

Not to mention the approach road to the service station is basically in shambles and an off-road track. Be careful with your low slung sedan here. Read the address, it’s basically near a waste disposal site. Good luck getting any Uber pickups from there.

When car has some problem and we inform you there is no good response